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Fibre installed today (Yay!) 0.7Mb down 17mb up :(

reecicles
Grafter
Posts: 43
Registered: ‎22-01-2014

Fibre installed today (Yay!) 0.7Mb down 17mb up :(

Hi
II had fibre installed today and was told that my speeds were 70 down 21 up.
I checked them on my lunch and they are at 0.7 down 17 up
WhatHuh is there something wrong with my profile or something?
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Fibre installed today (Yay!) 0.7Mb down 17mb up :(

Hi reecicles,
Can you restart your router and test that again please?
I've just made some changes to your Speed Profile which should have sorted that for you now.
Chris Pettitt
Cloud Environments Engineer
reecicles
Grafter
Posts: 43
Registered: ‎22-01-2014

Re: Fibre installed today (Yay!) 0.7Mb down 17mb up :(

My line seems to have done this again. 0.8 down / 15mb up.
can you fix please?
thanks
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Fibre installed today (Yay!) 0.7Mb down 17mb up :(

That's been updated for you. Not sure why your speeds took a sudden drop.
Chris Pettitt
Cloud Environments Engineer