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Fibre installed one day ago.

lxkid
Grafter
Posts: 39
Registered: 02-05-2013

Fibre installed one day ago.

Hello everyone.
Yesterday was my fibre installation day  Grin after it was installed like we all do is check our speed, ping and upload.
I was very happy with my ping at 18ms and my upload at 19.32mbps but my my download speed still remains the same as I was getting on normal broadband at 5.0mbps  is there a reason for this? Will I need to wait awhile for it to increase or should I be getting some improved download right away?
Regards lxkid
4 REPLIES
Community Veteran
Posts: 6,364
Thanks: 490
Fixes: 45
Registered: 30-07-2007

Re: Fibre installed one day ago.

Looks like your PlusNet account settings haven't yet caught up with the change to Fibre. I'm sure one of the Digital Care team will be along shortly and sort it out.
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Fibre installed one day ago.

Quote
I'm sure one of the Digital Care team will be along shortly and sort it out.

Yes, in fact they've already sorted it Smiley
The account's been upgraded to a fibre one for you which should have fixed that, just let me know if you have any further problems.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
lxkid
Grafter
Posts: 39
Registered: 02-05-2013

Re: Fibre installed one day ago.

Thanks  misterw for your info . And Adam walker for your speedy reply Cheesy.
I'm currently out at the moment from my property, soon as I get back i will check it again and get back to you.
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Fibre installed one day ago.

No problem, shout up if there's any issues but hopefully not!
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team