Fibre install due today AM. Can I call BT to confirm?
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Fibre install due today AM. Can I call BT to confirm?
12-05-2014 9:21 AM
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I am working at my home today with a fibre install due this AM. Is there a number I can call BT on and a reference that I can quote in order to obtain some assurance that they are coming this morning?
Account name: reverendo
Thanks
Re: Fibre install due today AM. Can I call BT to confirm?
12-05-2014 9:29 AM
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There isn't I'm afraid. I've checked on the order though and everything looks set for any time today up until 1pm. Please let us know if there any issues along the way (I hope there isn't) and we'll do our best to help.
Re: Fibre install due today AM. Can I call BT to confirm?
12-05-2014 9:35 AM
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Re: Fibre install due today AM. Can I call BT to confirm?
12-05-2014 10:13 AM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Fibre install due today AM. Can I call BT to confirm?
12-05-2014 11:58 AM
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Please advise further.
Thanks
Re: Fibre install due today AM. Can I call BT to confirm?
12-05-2014 12:12 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Fibre install due today AM. Can I call BT to confirm?
12-05-2014 12:24 PM
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Thanks
danyulo
Re: Fibre install due today AM. Can I call BT to confirm?
12-05-2014 12:27 PM
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Re: Fibre install due today AM. Can I call BT to confirm?
12-05-2014 12:41 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Fibre install due today AM. Can I call BT to confirm?
12-05-2014 12:44 PM
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Hello Plusnet staff: That would suggest to me a broken process. My engineer left thinking that there was a fault or mis-configuration with the Plusnet leg of the service, and was not planning any further installation activity for my line. Surely the process should allow the service to be proved working whilst the BT engineer is still on site.
danyul
Re: Fibre install due today AM. Can I call BT to confirm?
12-05-2014 1:47 PM
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The engineer is only allocated to complete the installation and is required to check and confirm sync to the Openreach Modem. The PPP side of things doesn't fall into Openreach's remit.
Is the Openreach Modem powered up and connected?
Re: Fibre install due today AM. Can I call BT to confirm?
12-05-2014 3:33 PM
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Understood. I think then that it would help if the BT engineer force understood this. My engineer was expecting the service to work once he plugged everything in.
To confirm, yes I have left everything plugged in. the BT modem was displaying the correct lights. The PN router was showing no internet light. I've left it continuing to retry.
Thanks
danyul
Re: Fibre install due today AM. Can I call BT to confirm?
12-05-2014 3:39 PM
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With regards to the current issue. Would you be able to log into the router and try and put your details in manually? The order is showing as complete and your account is active.
Re: Fibre install due today AM. Can I call BT to confirm?
12-05-2014 4:45 PM
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I've just tried this again, although we did try it when the BT engineer was still here. Same results just now: stuck on 'retrying...'
Can I confirm, the user/pass that I put in here should be [my account user ID]@plusdsl.net and my account password?
Just looking at router logs, the last entry says:
Jan 1 05:26:23 - CONFIGURATION mbus igd sync successfull [SIC]
Re: Fibre install due today AM. Can I call BT to confirm?
12-05-2014 4:52 PM
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Quote from: danyulo Can I confirm, the user/pass that I put in here should be [my account user ID]@plusdsl.net and my account password?
that's correct
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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