Fibre install due today (1st March) - no BTOR engineer here yet!
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Fibre install due today (1st March) - no BTOR engineer here yet!
01-03-2013 10:23 AM
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I am going to be on a 80/20 profile. Is there a way from me to check things while the BTOR engineer is here (assuming he shows up!) so that I am on the maximum speed that I should be and everything is working as it should be?
Re: Fibre install due today (1st March) - no BTOR engineer here yet!
01-03-2013 10:28 AM
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Not all engineers have the decency to call (or even turn up !) but fingers crossed you'll get a good install
Re: Fibre install due today (1st March) - no BTOR engineer here yet!
01-03-2013 10:29 AM
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Quote We all know how frustrating it is to be sitting at home waiting for a delivery or some sort of engineer visit. If you give advance notice of the time you’re going to arrive it means the end user can pop to the shop or even walk the dog. So, when you’ve picked up the job, ring ahead to let the end user know you’re coming. Leave a message if you don’t get an answer. Do warn them that their existing broadband will be out of action (if they have it already) until the new installation is complete, and that their voice service will have a short outage while you carry out work at the cabinet in X mins (estimate when you think you will actually be doing the jumpering). Give an estimated time of arrival and ask them to confirm that there will be someone there to let you in.
Re: Fibre install due today (1st March) - no BTOR engineer here yet!
01-03-2013 12:13 PM
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Re: Fibre install due today (1st March) - no BTOR engineer here yet!
01-03-2013 12:28 PM
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Still not heard anything from the engineer
Re: Fibre install due today (1st March) - no BTOR engineer here yet!
01-03-2013 12:41 PM
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http://www.clarity.it/vdsl_nte5_adaptor_faceplate.htm
Re: Fibre install due today (1st March) - no BTOR engineer here yet!
01-03-2013 12:46 PM
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Quote from: windsortg I'm due to have fibre broadband installed today and waiting very excitedly for the BTOR engineer to arrive. It's 10:20am now but no sign of the engineer. I believe he can show up at any time between 8am - 1pm. Would he normally call to say he is on his way? Is there a way for me to check?
I am going to be on a 80/20 profile. Is there a way from me to check things while the BTOR engineer is here (assuming he shows up!) so that I am on the maximum speed that I should be and everything is working as it should be?
Good luck with your install. Mine was due yesterday and there was no engineer visit - in fact the order was rejected the day before and I wasn't informed. If I were you, ring plusnet and ask them to check the order is still on for today.
Re: Fibre install due today (1st March) - no BTOR engineer here yet!
01-03-2013 1:12 PM
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UNBELIEVABLE!! If I had not rung, I would be none the wiser!
Re: Fibre install due today (1st March) - no BTOR engineer here yet!
01-03-2013 1:14 PM
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Re: Fibre install due today (1st March) - no BTOR engineer here yet!
01-03-2013 1:19 PM
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