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Fibre install completed - no Plusnet router received

shamus
Grafter
Posts: 114
Registered: 13-08-2007

Fibre install completed - no Plusnet router received

I have just had my Fibre install completed this morning. All went according to plan...
However, my Plusnet router has not arrived - Luckily I have my own and have no need of the Plusnet one.
Can someone check to see if the Plusnet router has been sent? If not can this be cancelled and therefore save me the £5.99?
Many thanks.
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,251
Thanks: 196
Fixes: 61
Registered: 27-04-2007

Re: Fibre install completed - no Plusnet router received

Sorry about this Shamus,
The router order wasn't added to your account for some reason when we went through the account change process.
We can agree to cancel that and refund the £5.99 for you, I'll do that now.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
shamus
Grafter
Posts: 114
Registered: 13-08-2007

Re: Fibre install completed - no Plusnet router received

Perfect  Smiley - Many thanks Adam.
Plusnet Help Team
Plusnet Help Team
Posts: 13,251
Thanks: 196
Fixes: 61
Registered: 27-04-2007

Re: Fibre install completed - no Plusnet router received

No worries,
Just to let you know to save any confusion we didn't actually take the £5.99 in the first place so I suspect this may have been left off the order deliberately and that the line mentioning the £5.99 in the ticket response wasn't omitted (which it should have been.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
shamus
Grafter
Posts: 114
Registered: 13-08-2007

Re: Fibre install completed - no Plusnet router received

I did mention when I was placing the original order that I did not want the router - but the person I spoke to implied that it wasnt optional. Perhaps I just misunderstood... That would explain the lack of order etc...
Many thanks for checking this out.
Shamus
Plusnet Help Team
Plusnet Help Team
Posts: 13,251
Thanks: 196
Fixes: 61
Registered: 27-04-2007

Re: Fibre install completed - no Plusnet router received

No worries,
It's only recently become optional for customers taking fibre so sorry for any confusion!
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team