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Fibre install completed - no Plusnet router received
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Fibre install completed - no Plusnet router received
15-10-2013 10:57 AM
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I have just had my Fibre install completed this morning. All went according to plan...
However, my Plusnet router has not arrived - Luckily I have my own and have no need of the Plusnet one.
Can someone check to see if the Plusnet router has been sent? If not can this be cancelled and therefore save me the £5.99?
Many thanks.
However, my Plusnet router has not arrived - Luckily I have my own and have no need of the Plusnet one.
Can someone check to see if the Plusnet router has been sent? If not can this be cancelled and therefore save me the £5.99?
Many thanks.
Message 1 of 6
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Re: Fibre install completed - no Plusnet router received
15-10-2013 11:59 AM
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Sorry about this Shamus,
The router order wasn't added to your account for some reason when we went through the account change process.
We can agree to cancel that and refund the £5.99 for you, I'll do that now.
Adam
The router order wasn't added to your account for some reason when we went through the account change process.
We can agree to cancel that and refund the £5.99 for you, I'll do that now.
Adam
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Re: Fibre install completed - no Plusnet router received
15-10-2013 12:23 PM
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Perfect - Many thanks Adam.
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Re: Fibre install completed - no Plusnet router received
15-10-2013 12:35 PM
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No worries,
Just to let you know to save any confusion we didn't actually take the £5.99 in the first place so I suspect this may have been left off the order deliberately and that the line mentioning the £5.99 in the ticket response wasn't omitted (which it should have been.
Adam
Just to let you know to save any confusion we didn't actually take the £5.99 in the first place so I suspect this may have been left off the order deliberately and that the line mentioning the £5.99 in the ticket response wasn't omitted (which it should have been.
Adam
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Re: Fibre install completed - no Plusnet router received
15-10-2013 12:42 PM
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I did mention when I was placing the original order that I did not want the router - but the person I spoke to implied that it wasnt optional. Perhaps I just misunderstood... That would explain the lack of order etc...
Many thanks for checking this out.
Shamus
Many thanks for checking this out.
Shamus
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Re: Fibre install completed - no Plusnet router received
15-10-2013 1:15 PM
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Message 6 of 6
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- Fibre install completed - no Plusnet router receiv...