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Fibre download speed is 3 meg

hazzardboy7
Grafter
Posts: 64
Registered: ‎26-09-2012

Fibre download speed is 3 meg

hi, asking for help on behalf of my sister,she has plusnet fibre installed today (had plusnet adsl before that), the upload speed has gone up from 448k to 18 meg so that is great, sadly the adsl download speed  was always 3 meg, even though she is now on fibre she is still getting the same download speed of 3 meg.
Ive tasked her to reboot the router (only once) and its not made any difference, when i go to the plusnet customer portal it says her line profile is only 3.3 meg.
Can anyone at plusnet take a look please, her name is <snip>
thanks
jim:green name removed but username noted for staff mod:end
8 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Fibre download speed is 3 meg

She could call in and ask for the Plusnet profile to be changed although it will probably change by itself over night
This is it - Current Line Speed https://portal.plus.net/my.html?action=data_transfer_speed
hazzardboy7
Grafter
Posts: 64
Registered: ‎26-09-2012

Re: Fibre download speed is 3 meg

hi thanks on the link it says:
Phone exchange:
    NORWICH NORTH
Estimated line speed:
    40Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-08-25 10:58:01
Current line speed:
    3.3 Mb
yes this is what it says on the speed, i hope someone on the plusnet support team can fix it, she has connected to fibre this morning  at around 10 am, so hoped it would of changed already but so far it hasn't.
thanks
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Fibre download speed is 3 meg

if it hasn't sorted itself over night it should be picked up here in the morning
You posted her name but that probably won't identify the account
If you pm here username to me I will ensure that the staff get it
hazzardboy7
Grafter
Posts: 64
Registered: ‎26-09-2012

Re: Fibre download speed is 3 meg

thx sent
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Fibre download speed is 3 meg

That's been amended for you.
You may need to restart your router for the changes to take effect (not the Openreach Modem).
Chris Pettitt
Cloud Environments Engineer
goldenfibre
Pro
Posts: 2,847
Thanks: 86
Fixes: 6
Registered: ‎01-06-2010

Re: Fibre download speed is 3 meg

It's good to see Chris Pettitt hang around, Welcome back Chris.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Fibre download speed is 3 meg

Thanks Smiley
Chris Pettitt
Cloud Environments Engineer
hazzardboy7
Grafter
Posts: 64
Registered: ‎26-09-2012

Re: Fibre download speed is 3 meg

thank you to all on here, speed is fine now.