Fibre broadband unable to connect to internet
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Fibre broadband unable to connect to internet
29-09-2013 6:47 PM
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Have been having problems for the past few days with my fibre connection keep dropping out and came home today to find I couldn't get on Internet.it keeps coming up with technicolor gateway login page and says "concentrator not reachable".been trying to connect for the last few hours.have raised a ticket but just wondered if there's any fix to it
Cheers
Chris
Re: Fibre broadband unable to connect to internet
29-09-2013 6:49 PM
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Re: Fibre broadband unable to connect to internet
30-09-2013 1:16 PM
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From what I can see you still haven't been able to connect;
<img src="http://community.plus.net/visualradius/generated/image13805433394334.png"/>
Are you still getting the same "concentrator not reachable" message?
Re: Fibre broadband unable to connect to internet
30-09-2013 1:28 PM
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Am at work at the moment but checked this morning at 6am and it was still showing the concentrator not reachable error.i have left it on at home in the hope it may connect up.the bt modem is showing the dsl light ok .been having a few problems with it keep dropping connection over the past few days
Cheers chris
Re: Fibre broadband unable to connect to internet
30-09-2013 3:52 PM
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I'd suggest raising a fault at http://faults.plus.net so we can take a look at your line.
Let me know how you get on.
Re: Fibre broadband unable to connect to internet
30-09-2013 4:00 PM
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I did raise a fault but was told I seem to be connected with the modem but the problem seems to be between that and the router.will have a look later.i have reset router numerous times but with no success
Chris
Re: Fibre broadband unable to connect to internet
30-09-2013 4:17 PM
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Re: Fibre broadband unable to connect to internet
30-09-2013 4:18 PM
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Re: Fibre broadband unable to connect to internet
30-09-2013 5:36 PM
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Cheers for the advice
Chris
Re: Fibre broadband unable to connect to internet
01-10-2013 10:54 AM
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Re: Fibre broadband unable to connect to internet
01-10-2013 8:12 PM
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It seems my problem isn't solved!!my connection dropped again this evening(Tuesday) at 19.45.went to a solid red on the internet light on the router.did a reset on the router again and it came back on about 15mins later.maybe someone could possibly investigate this for me.am going to raise a fault on this this evening.
thanks
chris
Re: Fibre broadband unable to connect to internet
02-10-2013 11:12 AM
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Our faults team will pick your ticket up and investigate your line, we'll be in-touch as soon as there's any update.
Re: Fibre broadband unable to connect to internet
10-10-2013 12:47 PM
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have just had this problem yet again.got up this morning no light on internet no connection and after loging in to router it says "concentrator not reachable".the BT modem is connected ok with dsl light on and I can connect to internet plugged directly into that.I have done a couple of resets this morning of router with no success.Have just done another one and it has now come back on.This seems to be happening regularly now!have raised a fault but just wondered if it could get looked at
thanks
chris
Re: Fibre broadband unable to connect to internet
10-10-2013 2:35 PM
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