Fibre activated this morning. Slow download, fast upload.
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Fibre activated this morning. Slow download, fast upload.
24-07-2014 8:41 PM
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My upload is spot on, above 19mbps.
Can someone help please? Thanks.
Re: Fibre activated this morning. Slow download, fast upload.
24-07-2014 8:55 PM
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If you go into your account on the main website, click 'Connection Settings' and click 'High-Speed Broadband' It will give you Plusnet's profile.
Re: Fibre activated this morning. Slow download, fast upload.
24-07-2014 9:49 PM
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I had this in the 'high-speed broadband' section.
Estimated line speed:
40Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-07-14 15:05:22
Current line speed:
40 Mb
Just done a quick speed test through ookla's speedtest.net and got 21mbps.
Is it possible that it's just a cause of my phone line adjusting?
Thanks again.
Re: Fibre activated this morning. Slow download, fast upload.
25-07-2014 12:22 AM
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Re: Fibre activated this morning. Slow download, fast upload.
25-07-2014 6:16 AM
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Download below 10mbps and upload 19mbps.
Thanks again.
Re: Fibre activated this morning. Slow download, fast upload.
25-07-2014 8:39 AM
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If you could paste the output of the further diagnostics test this will tell us what profile BT have you on, on their side, and the DCT guys will likely want you to complete this test anyway
Re: Fibre activated this morning. Slow download, fast upload.
25-07-2014 8:52 AM
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Just done what you said and I get this each time.
Results
1. Best Effort Test:
Download Speed : 11.05 Mbps
2. Upstream Test:
Upload Speed : 16.6 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
Re: Fibre activated this morning. Slow download, fast upload.
25-07-2014 9:04 AM
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One the Plusnet guys should pick this up shortly and they can do some tests to see if there is a fault on the line
Re: Fibre activated this morning. Slow download, fast upload.
25-07-2014 9:06 AM
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I'm sorry to hear that you're having issues. I've taken a look at the line and it appears to be severely erroring which is the likely reason for the low speeds you're seeing.
Can you please raise a fault with us at http://faults.plus.net
Re: Fibre activated this morning. Slow download, fast upload.
25-07-2014 10:02 AM
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Raised a fault.
I can access the internet, done it through the open reach modem, the plusnet and my own router. It's just I'm getting nowhere near my download target but upload is fine.
Re: Fibre activated this morning. Slow download, fast upload.
25-07-2014 10:43 AM
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We'll get the Faults Team to investigate further.
Re: Fibre activated this morning. Slow download, fast upload.
25-07-2014 11:27 AM
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Re: Fibre activated this morning. Slow download, fast upload.
25-07-2014 3:17 PM
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Thanks.
Re: Fibre activated this morning. Slow download, fast upload.
25-07-2014 3:20 PM
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Re: Fibre activated this morning. Slow download, fast upload.
25-07-2014 3:35 PM
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