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Fibre Unlimited upgrade question - possibly moving house within 18 months??

active8
Grafter
Posts: 31
Registered: 18-11-2011

Fibre Unlimited upgrade question - possibly moving house within 18 months??

Hello,
I am looking to be moving house in just over 12 months and was thinking about changing my product from the Fibre Extra 250gb package to the new fibre unlimited package.
I am aware that when the product changes, the contract starts again and is for 18 months.
Could you let me know what would happen if I were to move house inside of my 18 month contract? As above its likely to be early 2014 when I do move.
Thank you.
4 REPLIES
Exdee
Grafter
Posts: 35
Registered: 27-12-2012

Re: Fibre Unlimited upgrade question - possibly moving house within 18 months??

The way it normally works with ISPs is that moving home triggers a new contract. You may also be a charged a connection fee for installation at your new house.
Superuser
Superuser
Posts: 9,506
Thanks: 861
Fixes: 53
Registered: 06-04-2007

Re: Fibre Unlimited upgrade question - possibly moving house within 18 months??

I think the Home and Office Move Guide covers most of your questions. In a nutshell, assuming your new home has FTTC available you would continue on the same product but a new contract would be started.
David
Moderator
Moderator
Posts: 18,316
Thanks: 1,663
Fixes: 183
Registered: 11-01-2008

Re: Fibre Unlimited upgrade question - possibly moving house within 18 months??

If you cancel then you'd be charged £5.75 a month for the remaining contract term plus any cancellation fees etc. as stated here

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

active8
Grafter
Posts: 31
Registered: 18-11-2011

Re: Fibre Unlimited upgrade question - possibly moving house within 18 months??

I wouldn't neccessessarily cancel, I would either carry on using Fibre FTTC or standard ADSL2 package from plus.net.
Cheers