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Fibre Speed

HNKS
Grafter
Posts: 54
Registered: 30-12-2012

Fibre Speed

Hello, I finally got fibre installed today however Im getting only half of the 72MB/s they said I would be able to get. Will the speed increase or is there something wrong?
I tried both wireless and wired and got 36MB/s. I am using the supplied router.
9 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Fibre Speed

Can you post the full results from the BT speedtest http://speedtest.btwholesale.com/ after selecting Further Diagnostics after the first run
Also the Current Line Speed from https://portal.plus.net/my.html?action=data_transfer_speed
HNKS
Grafter
Posts: 54
Registered: 30-12-2012

Re: Fibre Speed

Estimated line speed:
40Mb (Accurate to within +/- 1Mbit) - Checked on 2012-12-24 18:44:13
Current line speed:
37 Mb
Thats strange when I was signing up in said 72Mb for estimated line speed
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Fibre Speed

A guess - you have been provisioned on 40/10 instead of 80/20
A question did you sign up for Extra or Value
I ask because on Value you would be limited to 40/10 whereas on Extra it would have been 80/20
HNKS
Grafter
Posts: 54
Registered: 30-12-2012

Re: Fibre Speed

Im on the Unlimited Fibre Broadband package for £19.99. Im pretty sure thats upto 76Mb.
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Fibre Speed

It is indeed so something has gone wrong - there have been a few reports of that
I suggest waiting for it to be picked up here on Monday although you could try phoning in and you may be lucky and get someone who understands and can do something about it (the normal agent may not have the required access).
If you do ring in you should advise that the sync speeds as calculated from the BT speed test results are 40/10
HNKS
Grafter
Posts: 54
Registered: 30-12-2012

Re: Fibre Speed

Ok thanks. Ill probably give em a ring tomorrow or Monday.
Dingleberry
Newbie
Posts: 1
Registered: 14-01-2013

Re: Fibre Speed

Could you let me know how you get on with this?
I got connected a week ago, and have the same issue, apart from the sign up estimated 60mb for me.
HNKS
Grafter
Posts: 54
Registered: 30-12-2012

Re: Fibre Speed

Speed has gone up to 58mb which seems to be the limit according the the BT wholesale speedtest. Im quite happy that im getting almost all of that via wifi (56Mb). I heard some pretty bad stuff about the supplied router but its been good for me.
Hopefully ill get the 72Mb they promised.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Fibre Speed

Hi there,
Sorry about that but glad it's sorted itself out - likewise hope it does improve. If there is anything we can do to help please let us know.