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Fibre Speed

thorpen
Grafter
Posts: 26
Registered: 26-01-2009

Fibre Speed

Had my fibre fitted this morning, but still only getting 1650kbps download speed - can someone help ?
5 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Fibre Speed

Hi thorpen,
I have now set your profile up for fibre speeds, you should see the increase shortly.
Jojo Smiley
thorpen
Grafter
Posts: 26
Registered: 26-01-2009

Re: Fibre Speed

Thanks JoJo - that worked earlier my download went up to 30mb!!  I had to unplug the router earlier and it is now only running at 9.5mb - please help !!!
KevinG
Rising Star
Posts: 981
Thanks: 6
Fixes: 1
Registered: 05-11-2008

Re: Fibre Speed

I don't suppose you're on Value Fibre are you? If so you may have saved me a job last night ! (see Traffic Management thread)
thorpen
Grafter
Posts: 26
Registered: 26-01-2009

Re: Fibre Speed

It is still running at around 10mb - please can someone have a look ?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Fibre Speed

Hi there,
Just tried running a check but it's been going over 15 minutes now, so I've passed your ticket over to one of our faults agents who'll update you shortly.