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Fibre Speed Tests

pantsman28
Grafter
Posts: 84
Registered: 21-02-2014

Fibre Speed Tests

just to say I have had fibre installed 10 days ago and although the initial estimated speeds were between 50-60mb download, but I haven't seen speeds anywhere near that. at best i saw 45mb down/11mb up. Which compared to what we had before is fantastic.
But the speeds are all over the place as you would expect for the first 14 days.
the line profile is set at 50mb and the plusnet line current line speed is 49.5mb but just done the BT wholesale speed test and is currently at 24.85mb and 10.12mb upload ping 37.13. so you can't trust Plusnets current speed within account settings!
over the next 4 days will the line test the higher ratios or do you think there could be a line problem?
Should I open a support ticket?
any advice?
48 REPLIES
Community Veteran
Posts: 1,656
Registered: 13-06-2007

Re: Fibre Speed Tests

Have you been doing your speedtests over wifi or Ethernet?
pantsman28
Grafter
Posts: 84
Registered: 21-02-2014

Re: Fibre Speed Tests

Ethernet!
<a href="http://www.thinkbroadband.com/speedtest/results.html?id=139474622218318463293"><img alt="My Broadband Speed Test" src="http://www.thinkbroadband.com/speedtest/button/139474622218318463293-mini.png" /></a>
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Fibre Speed Tests

Hi pantsman28,
I'm sorry to hear of the speed issues you're experiencing. I've had a look at your line and I can't see any issues on our side. In this instance I would suggest that you run our troubleshooter and raise a fault so that we can raise this with our suppliers. You can do this here: http://www.plus.net/support/broadband/bbfaults/
kwilson
Dabbler
Posts: 10
Registered: 21-02-2014

Re: Fibre Speed Tests

My fibre has been installed today but it is only showing a DL speed of 4.27mbps, where's the other 75meg?!
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Fibre Speed Tests

Hi kwilson,
I'm glad to hear the Fibre service has been installed for you. I've had a look and can see that your account hadn't change to the Fibre package yet as you only just had the service installed. The account has now been changed and you should notice an increase in your speeds shortly.
kwilson
Dabbler
Posts: 10
Registered: 21-02-2014

Re: Fibre Speed Tests

Wahoo! Thanks Linn, all sorted  Cool
Regards
Keith
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Fibre Speed Tests

No worries, Keith Smiley Glad that's sorted it!
Are you able to close Ticket: 82834420 on your account if you're satisfied with this?
pantsman28
Grafter
Posts: 84
Registered: 21-02-2014

Re: Fibre Speed Tests

Hi
Just to reply to this thread and hopefully get some advice...
Just wondering about opening a support ticket to do a line test. The speeds on the fibre still appear to jumping around and  now 14 days in don't appear to be getting any better. the last test i did yesterday was showing 34.97 download and 9.47upload with 50ms ping  at 4.33pm . I will do more speed test this evening to get a fuller picture. But have noticed since Thursday when BT/Openreach were tampering with the pole out side of our house and have left the wires exposed to the northern climate.
picture attached.
how can I describe this in a report of a fault on our line?
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Fibre Speed Tests

You don't
You contact BT Openreach
http://www.openreach.co.uk/orpg/home/contactus/tellussomething/tellussomethingaboutournetwork/tellab...
Quote
Reporting damage
We want to know immediately if you think that any part of our network (outside the boundary of your property) has the potential to be a danger to the general public, if you notice that it has been damaged, or to report unsafe or messy Openreach worksites. We'd like you to call us on 0800 0232023 if you spot any of the following so we can attend to it quickly:
pantsman28
Grafter
Posts: 84
Registered: 21-02-2014

Re: Fibre Speed Tests

dog springs to mind....
fibre slow band
pantsman28
Grafter
Posts: 84
Registered: 21-02-2014

Re: Fibre Speed Tests


pantsman28
Grafter
Posts: 84
Registered: 21-02-2014

Re: Fibre Speed Tests


pantsman28
Grafter
Posts: 84
Registered: 21-02-2014

Re: Fibre Speed Tests



my 50-60mb profile. now reduced to 40mb
no point paying for unlimited maximum fibre if this is the fastest it gets!!!
pantsman28
Grafter
Posts: 84
Registered: 21-02-2014

Re: Fibre Speed Tests

Mon 17/03/14 23:08 38.56 Mbps 38.69 Mbps 10.02 Mbps 87.115.49.207 Plusnet
Mon 17/03/14 22:50 38.69 Mbps 38.71 Mbps 10.02 Mbps 87.115.49.207 Plusnet
Mon 17/03/14 22:31 38.54 Mbps 38.90 Mbps 9.95 Mbps 87.115.49.207 Plusnet
Mon 17/03/14 22:30 37.89 Mbps 38.73 Mbps 9.88 Mbps 87.115.49.207 Plusnet
Mon 17/03/14 22:07 21.90 Mbps 24.52 Mbps 9.94 Mbps 87.115.49.207 Plusnet
Mon 17/03/14 21:05 17.70 Mbps 19.51 Mbps 6.91 Mbps 87.114.197.56 Plusnet
Mon 17/03/14 20:02 16.61 Mbps 22.42 Mbps 9.71 Mbps 87.114.197.56 Plusnet