cancel
Showing results for 
Search instead for 
Did you mean: 

Fibre Profile Incorrect after Install

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,877
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Fibre Profile Incorrect after Install

Hi there,
I can't see that a data extension kit has been requested I'm afraid but I will make an additional request with our suppliers for that.
Also the connection should be up and running on the 1st.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
windsortg
Grafter
Posts: 31
Registered: ‎01-02-2013

Re: Fibre Profile Incorrect after Install

Thanks Adam. I would be grateful if you can confirm the order has been updated to include the extension cable. I would just hate for the engineer to arrive on 1st March and to say that he was unaware of the extension cable,
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Fibre Profile Incorrect after Install

Hi windsortg,
I've checked your order and the data extension kit is on there.
Let us know how you get on.
Chris