Fibre Profile - 40/10 where it should be 80/20
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- Re: Fibre Profile - 40/10 where it should be 80/20
Fibre Profile - 40/10 where it should be 80/20
03-02-2013 11:01 PM
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According to the btwholesale speed-checker the line profile is 38.71 down and 10 up, when http://www.dslchecker.bt.com/adsl/adslchecker.welcome says that I (my phone line) could get 80/20 for FTTC (well, 76.9/20).
(The actual speed I'm getting at the moment on the speed-checker, while the broadband is in use by other programs and users, is 36.34, (94% of the IP profile) suggesting to me that there is room to grow)
When I was placing the order it also said that I could get (up to) 78Mb/s . I'm on Fibre Unlimited, so I am on the correct package for 80/20.
I understand this is a common issue so I just wanted to check if this was just another instance of this problem?
I'm also aware that it might simply be fixed automatically tomorrow, and sorry for being a little impatient if this is so. I just wanted to be sure
Hopefully I can get back tomorrow afternoon to the full wonder of fibre broadband
Re: Fibre Profile - 40/10 where it should be 80/20
03-02-2013 11:04 PM
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You can either ring PN or hopefully it will be picked up from here in due course, as it does sound like it's been incorrectly provisioned.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Fibre Profile - 40/10 where it should be 80/20
04-02-2013 9:57 AM
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Sorry about this. It's part of a known problem that's since been fixed (ref: 74168). A number of automated orders were incorrectly placed on 40/10 rather than 80/20. I'll get an order placed now to correct this. It should complete tomorrow at some point ...
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Fibre Profile - 40/10 where it should be 80/20
04-02-2013 11:23 AM
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Thanks
Re: Fibre Profile - 40/10 where it should be 80/20
04-02-2013 2:15 PM
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Just to say, on https://portal.plus.net/my.html?action=data_transfer_speed it has now updated to show that my line speed is definitely 78Mb/s.
I'll look forward to seeing it transmute into download speed
Re: Fibre Profile - 40/10 where it should be 80/20
04-02-2013 4:06 PM
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Quote from: Bob Hi there,
Sorry about this. It's part of a known problem that's since been fixed (ref: 74168). A number of automated orders were incorrectly placed on 40/10 rather than 80/20. I'll get an order placed now to correct this. It should complete tomorrow at some point ...
Would also like to add that I seem to have been placed on 40/10 instead of 80/20.
Thanks
Re: Fibre Profile - 40/10 where it should be 80/20
04-02-2013 4:37 PM
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please can you rectify?
Re: Fibre Profile - 40/10 where it should be 80/20
04-02-2013 5:19 PM
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Just placed the modify for you, should complete tomorrow.
Re: Fibre Profile - 40/10 where it should be 80/20
04-02-2013 5:21 PM
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Re: Fibre Profile - 40/10 where it should be 80/20
04-02-2013 6:32 PM
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Hi Matt
I'm getting this from my account speed estimates. According to the below records taken from my account this morning the max speed theoretical speed I can obtain is 40Mb of which I actually get 36Mb when I run a connected speed test via Ethernet cable.
However if then check the theoretical speeds on BT website the max I should get on my line is actually 67MB. If this is the case why is the estimate line speed on my account only 40Mb? Shouldn't this be approx. 67Mb?
Estimated line speed:40Mb (Accurate to within +/- 1Mbit) - Checked on 2013-01-04 09:47:57
Current line speed:37 Mb
If you're saying the max theoretical speed I can get is only 40Mb why I am I paying for 76Mb - surely I would be better off with 38Mb?
Please advise?
Re: Fibre Profile - 40/10 where it should be 80/20
04-02-2013 7:42 PM
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I only joined up today but it says this:
Estimated line speed:
51Mb (Accurate to within +/- 1Mbit) - Checked on 2013-01-24 19:07:14
Current line speed:
37 Mb
Re: Fibre Profile - 40/10 where it should be 80/20
04-02-2013 8:03 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Fibre Profile - 40/10 where it should be 80/20
04-02-2013 8:50 PM
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Hopefully everyone else whom also have the same problem and hasn't twigged onto it yet will also see their profiles corrected.
Re: Fibre Profile - 40/10 where it should be 80/20
04-02-2013 9:19 PM
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https://www.plus.net/wizard/?p=search
Re: Fibre Profile - 40/10 where it should be 80/20
04-02-2013 11:07 PM
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how do I do a BT test that will tell me?
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