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Fibre Package Upgrade

marka87uk
Dabbler
Posts: 17
Registered: ‎01-12-2011

Fibre Package Upgrade

Hi, I upgraded my fibre package from 38Mb to 76Mb yesterday - I was wondering when will I see the speed increase and do I need to restart my router in order for the change to come into effect?
Thanks Smiley
5 REPLIES
GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: ‎10-11-2013

Re: Fibre Package Upgrade

Restart your router but NOT the Openreach modem Smiley
marka87uk
Dabbler
Posts: 17
Registered: ‎01-12-2011

Re: Fibre Package Upgrade

Hmmm, still getting about 40 down and 17 up - maybe I have been a little impatient!  Undecided
GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: ‎10-11-2013

Re: Fibre Package Upgrade

Maybe it hasn't gone through yet / properly Sad We'll need one of the DCT guys to pick this up and check what profile you're on unfortunately.
marka87uk
Dabbler
Posts: 17
Registered: ‎01-12-2011

Re: Fibre Package Upgrade

Hi, can someone check when my upgrade to 76Mb will go through please? My service stated in my account details is still showing as Plusnet Extra Fibre 250.
I have also just transferred my phone package to you and have had an email to say that'll be complete on the 28th August, so not sure if both will happen at the same time.
Thanks Smiley
Superuser
Superuser
Posts: 6,973
Thanks: 1,002
Fixes: 61
Registered: ‎30-07-2007

Re: Fibre Package Upgrade

Product changes are normally scheduled to happen on your billing date.