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Fibre Outage

launton
Grafter
Posts: 80
Registered: 07-08-2014

Fibre Outage

Hi
Been with PN for less than 24 hours and we've had a dropout!   Grin  Grin There's an announcement on the status page about a lot of disconnections being reported so I guess it's that? but no-one else has posted about it yet.  I don't want to start rebooting my BTO modem too often in the first days or DLM will go beserk.  I'd appreciate a heads up when the problem is fixed so I can reset my equipment only once, till then I'll tether my phone and watch Judge Rinder (I know, I know...)
I'm on the LVROY Liverpool Royal exchange.
11 REPLIES
DanHodby
Grafter
Posts: 248
Registered: 23-10-2013

Re: Fibre line down

Hey launton,
Its typical this sort of thing happens on a Friday.
We'll post a update on the service status as soon as we get more info on the drops but I'll try to update this post as well.
Cheers Smiley
Dan
bill888
Seasoned Pro
Posts: 867
Thanks: 124
Fixes: 24
Registered: 18-10-2008

Re: Fibre line down

fwiw, I witnessed a problem around 12.51 this afternoon which led to loss of internet connectivity.  I noticed the non-Plusnet DNS server IP addresses in the router log and the 'private' 172.16.x.x address assigned to my WAN side connection.
Fri Aug 29 12:51:49 2014 IPCP: secondary DNS address (62.6.38.125)  <- Not Plusnet DNS
Fri Aug 29 12:51:49 2014 IPCP: primary DNS address (62.6.38.125)
Fri Aug 29 12:51:49 2014 IPCP: remote IP address (81.146.181.7)
Fri Aug 29 12:51:49 2014 IPCP: local IP address (172.16.83.101)
Fri Aug 29 12:51:49 2014 CHAP authentication succeeded.
Fri Aug 29 12:51:45 2014 PPPoE: Received PADS for WAN-1. (Session ID: 42e)
Fri Aug 29 12:51:45 2014 PPPoE: Sending PADR for WAN-1.
Fri Aug 29 12:51:45 2014 PPPoE: Received PADO for WAN-1, from: 00:30:88:00:00:0a
Fri Aug 29 12:51:45 2014 PPPoE: Sending PADI for WAN-1.
Fri Aug 29 12:51:41 2014 PPPoE: Sending PADT for WAN-1. (Session ID: 2da)
Fri Aug 29 12:51:39 2014 PPP: Connection terminated.
I disconnected the PPP session and reconnected a couple of minutes later at the router, and all is still working at time of writing.  See portion of log below:
Fri Aug 29 12:57:59 2014 IPCP: primary DNS address (212.159.6.9)
Fri Aug 29 12:57:59 2014 IPCP: remote IP address (195.166.128.189)
Fri Aug 29 12:57:59 2014 IPCP: local IP address (84.xx.xx.xx)
Fri Aug 29 12:57:57 2014 CHAP authentication succeeded.
Time is 14:30
(I have fibre fwiw)

NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 51
Fixes: 3
Registered: 25-09-2012

Re: Fibre line down

I love Judge Rinder!!
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
launton
Grafter
Posts: 80
Registered: 07-08-2014

Re: Fibre line down

It's still on.  
My internet isnt...
dick:quote
dfunked
Grafter
Posts: 182
Thanks: 5
Registered: 15-10-2011

Re: Fibre line down

Ah, thank god it's not just me... I just happened to have the day off work and had been packing a few boxes ahead of a house move, so thought something must've been damaged as it coincidentally went down just after my GF had finished packing stuff up from around the router... Managed to get a connection up thanks to my router's dual WAN functionality (USB tethering - so damn handy!)
@launton - don't let this put you off - it's the first outage I've experienced in well over a year of having Plusnet fibre. It's kind of telling that my initial reaction was that it must be something I'd done wrong!
goldenfibre
Aspiring Pro
Posts: 2,609
Thanks: 48
Fixes: 2
Registered: 01-06-2010

Re: Fibre line down

I had the same too. IP Address was very strange after 1pm from my own static ip address to unknown ip address 172.16.x.x. I try to connected to different gateway about 7 times and finally get through. What a pain that was! But Openreach Modem staying active. Just the router soft reconnection ( PPP session) does the job.
launton
Grafter
Posts: 80
Registered: 07-08-2014

Re: Fibre line down

I'm far too laid back to spit my dummy out for a disconnection, it's not the end of the world and I'm not going to start shouting
Tonguelu5Net SUXXXors! compensation NOWWW"  Cheesy  Wink

Justin7
Grafter
Posts: 215
Registered: 28-10-2012

Re: Fibre line down

Hi all
I just read this post and was wondering have you all managed to reconnect yet?
launton
Grafter
Posts: 80
Registered: 07-08-2014

Re: Fibre line down

No, I've switched my router off for a bit
dfunked
Grafter
Posts: 182
Thanks: 5
Registered: 15-10-2011

Re: Fibre Outage

Mine reconnected properly a short while ago. Originally my router showed as connected, but had the unusual looking 172.x addresses for WAN IP and gateway and I couldn't do anything with the connection. It disconnected by itself and then reconnected with something a bit more normal...
I'm guessing someone plugged a cable in where it didn't belong!!
launton
Grafter
Posts: 80
Registered: 07-08-2014

Re: Fibre Outage

I've just reconnected within a normal IP range