Fibre Outage
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Fibre line down
Fibre Outage
29-08-2014 2:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Been with PN for less than 24 hours and we've had a dropout! There's an announcement on the status page about a lot of disconnections being reported so I guess it's that? but no-one else has posted about it yet. I don't want to start rebooting my BTO modem too often in the first days or DLM will go beserk. I'd appreciate a heads up when the problem is fixed so I can reset my equipment only once, till then I'll tether my phone and watch Judge Rinder (I know, I know...)
I'm on the LVROY Liverpool Royal exchange.
Re: Fibre line down
29-08-2014 2:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Its typical this sort of thing happens on a Friday.
We'll post a update on the service status as soon as we get more info on the drops but I'll try to update this post as well.
Cheers
Dan
Re: Fibre line down
29-08-2014 2:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Fri Aug 29 12:51:49 2014 IPCP: secondary DNS address (62.6.38.125) <- Not Plusnet DNS
Fri Aug 29 12:51:49 2014 IPCP: primary DNS address (62.6.38.125)
Fri Aug 29 12:51:49 2014 IPCP: remote IP address (81.146.181.7)
Fri Aug 29 12:51:49 2014 IPCP: local IP address (172.16.83.101)
Fri Aug 29 12:51:49 2014 CHAP authentication succeeded.
Fri Aug 29 12:51:45 2014 PPPoE: Received PADS for WAN-1. (Session ID: 42e)
Fri Aug 29 12:51:45 2014 PPPoE: Sending PADR for WAN-1.
Fri Aug 29 12:51:45 2014 PPPoE: Received PADO for WAN-1, from: 00:30:88:00:00:0a
Fri Aug 29 12:51:45 2014 PPPoE: Sending PADI for WAN-1.
Fri Aug 29 12:51:41 2014 PPPoE: Sending PADT for WAN-1. (Session ID: 2da)
Fri Aug 29 12:51:39 2014 PPP: Connection terminated.
I disconnected the PPP session and reconnected a couple of minutes later at the router, and all is still working at time of writing. See portion of log below:
Fri Aug 29 12:57:59 2014 IPCP: primary DNS address (212.159.6.9)
Fri Aug 29 12:57:59 2014 IPCP: remote IP address (195.166.128.189)
Fri Aug 29 12:57:59 2014 IPCP: local IP address (84.xx.xx.xx)
Fri Aug 29 12:57:57 2014 CHAP authentication succeeded.
Time is 14:30
(I have fibre fwiw)
Re: Fibre line down
29-08-2014 2:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre line down
29-08-2014 2:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My internet isnt...
dick:quote
Re: Fibre line down
29-08-2014 2:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@launton - don't let this put you off - it's the first outage I've experienced in well over a year of having Plusnet fibre. It's kind of telling that my initial reaction was that it must be something I'd done wrong!
Re: Fibre line down
29-08-2014 2:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre line down
29-08-2014 2:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
:Plu5Net SUXXXors! compensation NOWWW"
Re: Fibre line down
29-08-2014 3:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I just read this post and was wondering have you all managed to reconnect yet?
Re: Fibre line down
29-08-2014 3:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre Outage
29-08-2014 3:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm guessing someone plugged a cable in where it didn't belong!!
Re: Fibre Outage
29-08-2014 4:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page