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Fibre Order

celica2012
Dabbler
Posts: 23
Registered: 12-07-2012

Fibre Order

Hi on the 02/07/12 i requested an account change to fibre extra with an install date of the 17th July. i haven't received any confirmation of this install date and i'm just looking to confirm it before i book the day off work. Also does the router get sent to me or does the Openreach engineer bring it with him.
Thanks Nathan
2 REPLIES
FoolishlyWise
Grafter
Posts: 256
Thanks: 3
Registered: 16-02-2010

Re: Fibre Order

Im sure someone from PN shall pick this up soon to confirm. There was an issue regarding upgrades/fibre orders etc (not too sure about this).
As for the router: You get it in the post. The Openreach engineer brings the Openreach white fibre modem with him.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Fibre Order

Hi celica2012,
I've just checked on our supplier's systems and it's definitely booked for the 17th between 1-6pm. Were are aware of an issue where some customers aren't receiving confirmation  and this is under investigation. Apologies.
Jojo Smiley