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Fibre Live Date Confusion

mallory
Dabbler
Posts: 13
Registered: ‎24-02-2013

Fibre Live Date Confusion

Hi Everyone  Smiley
I"m due to switch from $ky on Thursday for my fibre and phone line.

My scheduled engineer date is the 28th but a text i received says my service will be live by midnight on 1st march and my online account says 12pm March 1st  Huh
Does this mean that once the engineer leaves i may be without any connection for a day or so?Huh
6 REPLIES
DrDave
Grafter
Posts: 32
Registered: ‎04-01-2013

Re: Fibre Live Date Confusion

Your connection will be operational by the time the engineer leaves your house! Smiley
rja
Grafter
Posts: 55
Registered: ‎28-01-2013

Re: Fibre Live Date Confusion

That's the plan I understand. Didn't work for me though. Took another 3 hours and a call to tech support, with a 20 minute wait, to get things activated. Could have been better!
Finguz
Grafter
Posts: 397
Thanks: 1
Registered: ‎21-02-2013

Re: Fibre Live Date Confusion

Same here Mallory, coming from Sky for phone/fibre unlimited and have exactly the same dates as you.
Fingers crossed  Cool
mallory
Dabbler
Posts: 13
Registered: ‎24-02-2013

Re: Fibre Live Date Confusion

Quote from: DrDave
Your connection will be operational by the time the engineer leaves your house! Smiley

Like your sig Smiley
mallory
Dabbler
Posts: 13
Registered: ‎24-02-2013

Re: Fibre Live Date Confusion

Okay. Fingers crossed
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Fibre Live Date Confusion

Hi mallory,
Your install is set for the 28th and your fibre will be active on that date too.
@rja
Sorry about that, there's no obvious cause why that happened after taking a look at it.
Chris