cancel
Showing results for 
Search instead for 
Did you mean: 

Fibre Install

charlie55
Newbie
Posts: 5
Registered: 08-08-2014

Fibre Install

Hi, I've just had fibre installed today and the upload is much faster but the download is still as it was. Am I supposed to do something now or wait overnight?
Many thanks
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,657
Thanks: 648
Fixes: 162
Registered: 05-04-2007

Re: Fibre Install

Give me a couple of minutes to take a look.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,657
Thanks: 648
Fixes: 162
Registered: 05-04-2007

Re: Fibre Install

I've given things a nudge here, can you give it 5 minutes and try another speedtest. If you still see a low speed, log in to the router and do a single disconnect/reconnect.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
charlie55
Newbie
Posts: 5
Registered: 08-08-2014

Re: Fibre Install

Hi Chris, thanks thats done it. Getting 38Mbps down from an estimate of 27!!  Grin