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Fibre Install

jamesje2014
Newbie
Posts: 2
Registered: ‎11-03-2014

Fibre Install

Hi,
I am due to have fibre broadband installed tomorrow (12th March) during the AM however I have not received a fibre router as of yet. Could someone have a look for me and advise me that everything is still going as planned?

Cheers,
James.
4 REPLIES
Terranova667
Pro
Posts: 1,313
Thanks: 77
Fixes: 3
Registered: ‎19-02-2014

Re: Fibre Install

hmm really should have received it if your install is tomorrow although it has been known to turn up on the day of install.
have you checked that the router has been despatched you can do so  via your Members centre under account, pick connection settings and then order tracker and it should have a green tick next to hardware delivery if the router has been sent.
if it doesn't then something is up, Personally i would phone PN and check you don't want to be waiting tomorrow for a engineer visit that may not be happening 
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Fibre Install

Hi jamesje2014,
Something doesn't look right. I'm just getting this picked up for you now.
We'll be in touch shortly when we know a bit more info on this for you.
Chris Pettitt
Cloud Environments Engineer
jamesje2014
Newbie
Posts: 2
Registered: ‎11-03-2014

Re: Fibre Install

No problem Chris. Thanks for keeping me posted.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Fibre Install

Our Provisioning Team have tried to get in touch with you but there was no answer.
We're still working on this, but if you have access to the internet in the meantime, updates will be available on Ticket: 82598763 ( http://contactus.plus.net )
Chris Pettitt
Cloud Environments Engineer