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Fibre Install

charlie55
Newbie
Posts: 5
Registered: ‎08-08-2014

Fibre Install

Hi, I've just had fibre installed today and the upload is much faster but the download is still as it was. Am I supposed to do something now or wait overnight?
Many thanks
3 REPLIES 3
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Fibre Install

Give me a couple of minutes to take a look.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Fibre Install

I've given things a nudge here, can you give it 5 minutes and try another speedtest. If you still see a low speed, log in to the router and do a single disconnect/reconnect.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
charlie55
Newbie
Posts: 5
Registered: ‎08-08-2014

Re: Fibre Install

Hi Chris, thanks thats done it. Getting 38Mbps down from an estimate of 27!!  Grin