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Fibre: Concentrator not reachable

AlexCanham
Dabbler
Posts: 14
Registered: ‎05-09-2014

Re: Fibre: Concentrator not reachable

‎23-09-2014 11:43 AM

I feel like I'm just talking to myself.
Still no response from Plusnet support. Do I have to chase them again?? Its now been 6 weeks since this fault was logged and 2 no shows for BTOR.
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JTaylor
Grafter
Posts: 93
Registered: ‎18-08-2014

Re: Fibre: Concentrator not reachable

‎25-09-2014 10:22 AM

Hi AlexCanham
I apologise for the delay in a response.
Your estimate now shows on our suppliers system as 17mbps which your line seems to be providing after testing.
However, I have passed this through to our faults team in order to investigate why you received higher speeds previously.
You can monitor this on ticket 92119195.
Thank you for your patience.
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AlexCanham
Dabbler
Posts: 14
Registered: ‎05-09-2014

Re: Fibre: Concentrator not reachable

‎25-09-2014 4:58 PM

Looks like the estimates for my line speed have been changed to the actual speed I am receiving. Convenient. Only the 3rd time this has happened since having the FTTC product.
I don't see there is anything that will be done about this. Just the usual mumbled replies of "matches estimate", "cant do anything about BTOR".
I have closed the ticket.
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