Fibre 20mbps drop, now ping up to 40 from 20...help
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Fibre 20mbps drop, now ping up to 40 from 20...help
10-02-2013 7:35 PM
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Re: Fibre 20mbps drop, now ping up to 40 from 20...help
11-02-2013 10:28 AM
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Can you hear any audible noise on the line when using the phone or had any problems with incoming or outgoing calls?
Re: Fibre 20mbps drop, now ping up to 40 from 20...help
11-02-2013 12:44 PM
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I can see that your connection has been unstable recently but has been back up constantly for the last 2 days. Raising a fault would be advisable if this starts to affect you again though:
http://faults.plus.net
Adam
Re: Fibre 20mbps drop, now ping up to 40 from 20...help
11-02-2013 1:14 PM
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Quote from: Anotherone It sounds like your connection is dropping possibly due to a line fault. If you copy and paste the results form the full BT Diagnostic Speedtest it will shown your Downstream and Upstream profiles which are directly related to your sync speeds.
Can you hear any audible noise on the line when using the phone or had any problems with incoming or outgoing calls?
Thanks for taking the time to reply - I will post this report tonight. The phone lines seems ok, but will check again later. Do you mean the report via http://speedtest.btwholesale.com/ ?.
Re: Fibre 20mbps drop, now ping up to 40 from 20...help
11-02-2013 1:15 PM
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Quote from: _Adam_Walker_ @Philmo999.
I can see that your connection has been unstable recently but has been back up constantly for the last 2 days. Raising a fault would be advisable if this starts to affect you again though:
http://faults.plus.net
Adam
I have sent a reply to your offices with a view to an engineer coming out for the 2nd time. Just seems strange that changing the modem put it right for a few hours, then back to normal.
Re: Fibre 20mbps drop, now ping up to 40 from 20...help
11-02-2013 1:54 PM
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yes - http://speedtest.btwholesale.com/ ; (you can ignore the red preamble apart form making sure nothing else/no programs are using your internet connection). After the initial results, click on the Further Diagnostics at the bottom of the page.
Re: Fibre 20mbps drop, now ping up to 40 from 20...help
11-02-2013 6:35 PM
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In the last 3 days the Max achievable has gone down from 51 to 31.36 (after engineer came and changed modem) - seems too much of a coincedence to me. Just tested with speedtest.net and Ping was back to 23, on this test it was 41. It used to be below 21. Anyone ?
adie:quote
Re: Fibre 20mbps drop, now ping up to 40 from 20...help
11-02-2013 8:12 PM
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Does the connection now appear to be still stable at the current speed? What was the estimated speed you were given?
It might be an idea to ask Plusnet to post a Connection Chart on the thread here to see if you've had any further drops in connection.
Re: Fibre 20mbps drop, now ping up to 40 from 20...help
11-02-2013 9:10 PM
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Plus net posting a Connection Chart will help (please).
Closer to original speed now....Thanks
adie:quote
Re: Fibre 20mbps drop, now ping up to 40 from 20...help
12-02-2013 8:54 AM
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<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13606592302777.png"/>
It certainly seems to be stable at the minute, our faults team will be in-touch today.
Re: Fibre 20mbps drop, now ping up to 40 from 20...help
12-02-2013 9:29 AM
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Re: Fibre 20mbps drop, now ping up to 40 from 20...help
12-02-2013 5:04 PM
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Quote from: chrispurvey We've got engineer appointments available from tomorrow afternoon, which will be the best day for you?
Sorry for my delay in reply, I have got a message to confirm a call tomorrow (Wednesday) afternoon from 1:00 - which is fine.
As per last time can you please try to have the engineer call me 20 mins before he arrives on the mobile number provided.
I will do a further BtWholesale test tonight.
Thanks
Re: Fibre 20mbps drop, now ping up to 40 from 20...help
12-02-2013 5:05 PM
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Re: Fibre 20mbps drop, now ping up to 40 from 20...help
13-02-2013 4:59 PM
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I understand he has just returned with a hoist to change the necessary wiring / junction box- so fingers crossed.
Re: Fibre 20mbps drop, now ping up to 40 from 20...help
13-02-2013 10:05 PM
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That was at 5:30.
At 8:30 guess what, struggled to get 1mbps !, spoke to PN - and will try to have someone look at in the morning. I was suggested would it hurt if turned off the modem & router, this did get some speed back.
It is now varyiong between 9 and 35. Better than 1, but clearly something is not right. Ping is consistently 45 or above, used to be mid 20's.
Could it be the router (Technicolour one).
Or should I allow a time for it to settle down ?.
Tempted to say leave it alone now, but feel as I had months of 49 lan connection - should get back there.
Will see how things are in the morning.
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