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Fibers BT Wholesale Page Redirection

abbiati50
Grafter
Posts: 46
Thanks: 1
Registered: ‎23-09-2008

Fibers BT Wholesale Page Redirection

good day
I experience Fibers BT Wholesale Page Redirection; on my fibers connection often; I am the only one or is a PN issue ?
regards
ray
6 REPLIES 6
AndyH
Grafter
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Fibers BT Wholesale Page Redirection

Are you logged in with username@plusdsl.net ?
Are you specifying your own DNS servers in your connection settings or using PlusNet's automatically assigned?
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Fibers BT Wholesale Page Redirection

Are you by any chance using your own router, and is that router a Netgear?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
abbiati50
Grafter
Posts: 46
Thanks: 1
Registered: ‎23-09-2008

Re: Fibers BT Wholesale Page Redirection

Hi Chris;
i use netgear router to get wireless which is attached to the bt white modem installed by bt;
No - i do not use any dns; router is setup to automatic detection.
yes i use my username@plusdsl.net
thanks for help
ray
abbiati50
Grafter
Posts: 46
Thanks: 1
Registered: ‎23-09-2008

Re: Fibers BT Wholesale Page Redirection

Quote from: AndyH
Are you logged in with username@plusdsl.net ?
Are you specifying your own DNS servers in your connection settings or using PlusNet's automatically assigned?

I have changed to the specified own dns as in PN settings panel; rebooted router and look is working.
will that make a difference ?
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Fibers BT Wholesale Page Redirection

Yep, that should fix it. When we were sending Netgear routers for Fibre back when we first started offering it, we saw quite a few of the same issues. However we made a change (can't remember when it was) that resolved the majority of them.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
abbiati50
Grafter
Posts: 46
Thanks: 1
Registered: ‎23-09-2008

Re: Fibers BT Wholesale Page Redirection

thank you !  Cheesy