Fiber with no phone.
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Fiber with no phone.
26-02-2013 12:14 AM
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I checked the BT site on the off chance (it's been saying I'd have to wait until the 31st of March) and it says I can finally get fiber!
Only problem is it also says that when installing I have to have a phone line... I did a little bit of research and some people said thats a BT thing and thats not the case for some companies. So my question is, do I need a working phone line to get plusnet's version of fiber?
Also if the answer is I don't need a working phone line, can I just get rid of it after having fiber installed? BT is charging me around £45 each bill with 0 calls being made.
Thanks
Re: Fiber with no phone.
26-02-2013 12:28 AM
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If you are in one of the few places that can get FTTP (premises) then you don't need a phone line and can cancel the line with BT, although if you are in a contract you may have to pay up any remaining months.
If you can only get FTTC then you need to ring BT and get your line fixed before you consider ordering FTTC. You can report your fault on-line if you don't wish to speak to BT.
Re: Fiber with no phone.
26-02-2013 9:02 AM
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Using a TP-Link Archer VR600 modem-router.
Re: Fiber with no phone.
26-02-2013 12:36 PM
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I don't know what type of fiber it'd be. Also I'v tried the BT line test a number of times (just tried it again) and I always get an all-clear result, saying "The problem is likely to be in your property and could be an equipment problem that you can solve yourself." It's nothing my end because it was working fine until a storm one day, and I'v tried a different router, filter, the test socket (that socket behind the faceplate), haven't tried another phone because I only have 1, but I can't see it being the phone's fault beings I never have it plugged in unless I need to use it, and my internet is still messed up.
Also my neighbour's phone apparently is playing up too. I was hoping he'd ring them up, but it's not looking like he will, and he's a strange bloke, so I don't talk to him.
I'v tried a few times clicking on the thing to book a visit from BT, but it takes me to a page saying something along the lines of "we can't test your line". Which is why I just gave up with them and was waiting for fiber, thinking that I wouldn't need my rubbish phone line then...
Does it have to be BT who fixes the problem, or could I like sign up for plusnet's phone thing and have plusnet sort out the line?
Re: Fiber with no phone.
26-02-2013 12:47 PM
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What you need to do is to plug a corded phone into the test socket without the router and see if you have a dial tone.
Can you borrow another phone and check with that
If that also doesn't work you need to advise the exact problem to BT as it sounds as though one of the two wires to your property has broken which would stop the phone working but the broadband can continue albeit very slowly
Re: Fiber with no phone.
26-02-2013 1:04 PM
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The problem you decribe does sound likely whats happened. My internet goes super slow and has dsl errors whenever the weather even slightly plays up.
As for using BT for the phone, couldn't I change it to plusnet and have plusnet sort it out? (I don't know how these things work, so sorry if it's a stupid question). Plusnet is a lot more helpful at sorting out problems than BT, which is why I changed my broadband. (beings I don't use the phone, I didn't see the point changing that at the time).
Re: Fiber with no phone.
26-02-2013 1:11 PM
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Re: Fiber with no phone.
26-02-2013 1:27 PM
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Re: Fiber with no phone.
26-02-2013 1:30 PM
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Re: Fiber with no phone.
26-02-2013 1:32 PM
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