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Fiber installed and broaband download is still slow

elliottclarkson
Newbie
Posts: 1
Registered: 25-02-2014

Fiber installed and broaband download is still slow

I had my fiber installed today but my download speed is only 8mb.
My upload has gone up to 16mb but I really wanted the faster download speed and it was previously between 4mb-6mb.
If it's only raising to 8mb I don't see why I'm paying the extra money for it?
Can someone please help.
2 REPLIES
Community Veteran
Posts: 3,382
Thanks: 5
Registered: 18-01-2013

Re: Fiber installed and broaband download is still slow

Are you testing via a wired or wireless connection ?
Also can you post the test results from the BT Wholesale speed tester here ? :
http://speedtest.btwholesale.com/
Also do the extended test and copy / paste the results editing out any personal details such as your telephone number Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Fiber installed and broaband download is still slow

Hi there.
Your profile hadn't updated yet which was restricting your speeds.
I've just given that a kick for you so if you log into your router and disconnect then reconnect your PPP session you should see a improvement
Alternatively just reboot your router
Any further issues please let us know
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team