Hi been with Plusnet just over a year and been very happy, however over last month my connection has been dropping from every hour or so, to now nearly every ten to fifteen minutes. When I reported it last month a BT engineer came out and replaced my openreach modem as it was running hot, also replaced my ethernet leads. However still getting worse, when I use the windows troubleshooter it says problem with gateway connection ( I have googled and used the microsoft support page for his gateway issue, but still not helped) I then used your plusnet assist which said the fault was with proxy settings, I then had to install the awful internet explorer so that it could change my proxy settings, this again did not work, I also used the advice to change proxy settings on firefox, again it did not work. I have tried everything, checked for updates and reinstalled network card drivers nothing is working. I am getting frustrated as whenever I speak to plusnet support I just get told we can see no history of drops on the network and check your cables, oh and your connecting wirelessly! my PC has a wireless card but I connect to my router using the ethernet.
Any help suggestions etc?
