Fiber constantly dropping
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Fiber constantly dropping
27-09-2014 4:10 PM
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Any help suggestions etc?
Re: Fiber constantly dropping
27-09-2014 4:20 PM
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Are these devices which are dropping the connection wifi or wire connected?
There is every possibility that the drops are all related to wifi operation, not (as indicated by PlusNet's response) the FTTC service.
Proxy settings have no bearing on this issue.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Fiber constantly dropping
27-09-2014 4:22 PM
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Re: Fiber constantly dropping
27-09-2014 4:27 PM
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all the lights on the techcolor router are green except the internet which is off
Re: Fiber constantly dropping
27-09-2014 4:32 PM
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Try looking here and say what it says http://192.168.1.254/cgi/b/bb/?be=0&l0=2&l1=-1 about internet
However if the broadband light stays green when the connection drops it isn't a line problem
Re: Fiber constantly dropping
27-09-2014 4:41 PM
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Re: Fiber constantly dropping
29-09-2014 1:24 PM
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After reviewing your connection logs I can see that you're seeing drops every so often but these don't appear to be constant. Are you seeing disconnections outside of what we can see on the graph below?
<img src="http://community.plus.net/visualradius/generated/image1411993342695.png"/>
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