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Fiber broadband installed yesterday (11.09)

mahoon
Dabbler
Posts: 13
Registered: 13-02-2014

Fiber broadband installed yesterday (11.09)

Got fiber broadband installed yesterday, but have no fiber broadband router yet.
Was despatched on 08.09 first class:
08/09/2014 HW31934956 Technicolor TG582n Fibre Router
posting from work...
7 REPLIES
DanHodby
Grafter
Posts: 248
Registered: 23-10-2013

Re: Fiber broadband installed yesterday (11.09)

Hey mahoon,
Sorry to hear about this, I would have expected the router to be with you by now.
We usually advise 3 to 5 days for router delivery so if its not there today/tomorrow, please let me know and I'll get another one sent you. Ideally this should have been sent out in plenty of time for installation so I'm unsure why the automated system only dispatched it 3 days ago. Sad
Dan
mahoon
Dabbler
Posts: 13
Registered: 13-02-2014

Re: Fiber broadband installed yesterday (11.09)

Thanks for relying Dan H. Sadly no router in yesterday's post, nor today's (Saturday 13.09). If another could be sent, that'd be great. Many thanks.
Dhaos
Grafter
Posts: 135
Registered: 26-02-2013

Re: Fiber broadband installed yesterday (11.09)

They only work mon-Fri so message back here monday if it doesnt come in mondays mail.
mahoon
Dabbler
Posts: 13
Registered: 13-02-2014

Re: Fiber broadband installed yesterday (11.09)

Should have thought of that Smiley Thx Dhaos
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Fiber broadband installed yesterday (11.09)

I've requested another router to be sent out to you. This will be dispatched tomorrow so I'd hope this will be with you Tuesday/Wednesday next week.
Chris Pettitt
Cloud Environments Engineer
mahoon
Dabbler
Posts: 13
Registered: 13-02-2014

Re: Fiber broadband installed yesterday (11.09)

Thank you Chris.
mahoon
Dabbler
Posts: 13
Registered: 13-02-2014

Re: Fiber broadband installed yesterday (11.09)

New router arrived - am up and running thanks again.