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Fed up of slow broafband- why am I paying for this?

skimanant
Newbie
Posts: 4
Registered: ‎18-03-2011

Fed up of slow broafband- why am I paying for this?

Joined plusnet May last year. Was very pleased to start, in an ADSL2 area, .7 miles from exchange, was getting 11mbps and a ping of 24ms. Great for Warcraft!
Howvere, since December I am now getting constant issues. Im fed up of emailing and phoning in to be told have you changed the filter etc. I'm getting just over 2 mbps- not bad compared to some areasm but pants for living in a city on ADSL2. My ping goes up to 128ms sometimes. Warcraft is pants. On contacting BT, they say they can supply me at "at least" 8mbps. Plusnets own tools say I should get aroiund 9mbps.
Im on plusnet extra- what do I get for it? I dont use my allowance because I cant download fast enough. Its a rant, sorry, but Ive been going on now since December. I email and ask for a complimentary month which is ignored. Do I wait till the end of the contract and migrate or take the ISPA route?
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Fed up of slow broafband- why am I paying for this?

Have you raised a fault
What are the router stats - noise margin, attenuation and speeds
What does the BT speedtester give
What does this say for Current Line Speed https://portal.plus.net/my.html?action=data_transfer_speed
Are you connecting by wireless
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Fed up of slow broafband- why am I paying for this?

Hi skimanant,
Looks like the dropping connection has caused your line profile to be reduced. I've asked one of our faults guys up here to take a look for you and get it moved on, there should be an update on there shortly.
skimanant
Newbie
Posts: 4
Registered: ‎18-03-2011

Re: Fed up of slow broafband- why am I paying for this?

Quote from: skimanant
Joined plusnet May last year. Was very pleased to start, in an ADSL2 area, .7 miles from exchange, was getting 11mbps and a ping of 24ms. Great for Warcraft!
Howvere, since December I am now getting constant issues. Im fed up of emailing and phoning in to be told have you changed the filter etc. I'm getting just over 2 mbps- not bad compared to some areasm but pants for living in a city on ADSL2. My ping goes up to 128ms sometimes. Warcraft is pants. On contacting BT, they say they can supply me at "at least" 8mbps. Plusnets own tools say I should get aroiund 9mbps.
Im on plusnet extra- what do I get for it? I dont use my allowance because I cant download fast enough. Its a rant, sorry, but Ive been going on now since December. I email and ask for a complimentary month which is ignored. Do I wait till the end of the contract and migrate or take the ISPA route?

My latest stats:
Download speedachieved during the test was - 2032 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2747 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
and from a while ago:
TAP ID: TAP-1 TAP-1
Start Date/Time: 12-12-2010 22:24:37 12-12-2010 22:23:52
Test Duration: PT30S PT1M9S
Domain Name:
VPI: 0 0
VCI: 0 0
Infrastructure Type (C+ C++ HG/LTS): LONS LONS
System Name: EUSC Performance Tester EUSC Performance Tester
System Host: EUSC Performance Tester EUSC Performance Tester
Policy Type: BestEffort BestEffort
Policy ID: WBC WBC
Profile Rate: 443 6500
Test File Size: 1326187 23224594
File Transfer Average Throughput/Session: 342.3485107421875 6583.7021484375


Upstream Link Info
Loop Loss SNR Margin Errored Seconds Hec Errors Cell Count Speed
13 27 0 0 1060 443

Downstream Link Info
Loop Loss SNR Margin Errored Seconds Hec Errors Cell Count Speed
24 9 2 N/A  6095 8051

Downstream BIP Interface Data
Current Line Rate Line Rate Change TimeStamp Maximum Stable Rate Recalculated Profile TimeStamp Maximum Stable Rate Fault Threshold Rate Interleaving Flag
7150 18/12/2010 06:23:26 Y 01/11/2010 07:10:39 12480 9984 A


Community Veteran
Posts: 1,617
Thanks: 22
Registered: ‎29-06-2010

Re: Fed up of slow broafband- why am I paying for this?

Quote
VPI: 0 0
VCI: 0 0

Are you sure? Should be VPI=0 and VCI=38.
skimanant
Newbie
Posts: 4
Registered: ‎18-03-2011

Re: Fed up of slow broafband- why am I paying for this?

Are there any auto plusnet ways to update this? It could be the problem? I just copy and pasted it from the Plusnet Speedtest.
Community Veteran
Posts: 1,617
Thanks: 22
Registered: ‎29-06-2010

Re: Fed up of slow broafband- why am I paying for this?

Those values should be stored in the router - it may be that the speed test site didn't read the information correctly, but then I've never seen that much detail in a BT speed test...