Fed up of slooooooooooooow speed
Hi There. I have been with Plusnet for about 6 months and at the start my speed was not very fast but usable. When I joined I was told i could expect the speed to be around 1.5mb because of the distance from my exchange. I wish I did get this but i am lucky to get 80kbs! I have little or no knowledge of these technical things but I know enough to say that I used to get this on dial up! I have done speed tests and the fastest its been is about 850mbs. There is nothing wrong with my line because it has been tested when i was with Sky connect. My router is a Thompson TG585v7. How will i know if the firmware needs updating? Does anyone fee 
:'(l like helping a total novice? I just want to be able to use youtube without having to wait around 15 mins just for a song to download enough to watch it!
Thanks in advance
:'(l like helping a total novice? I just want to be able to use youtube without having to wait around 15 mins just for a song to download enough to watch it! Thanks in advance
Assuming you are not using wireless, or telephone extensions:-
I would phone Plusnet about your problem.
Ideally, do it at some off-peak time such as late in the evening, unless your phone calls are free.
At peak times, the call waiting times can be enormous!
Meanwhile, try to plug your router into the master BT socket.
Try to find out how to access your router's stats.
[edit]Router stats - see http://www.kitz.co.uk/adsl/frogstats.php#58
I would phone Plusnet about your problem.
Ideally, do it at some off-peak time such as late in the evening, unless your phone calls are free.
At peak times, the call waiting times can be enormous!
Meanwhile, try to plug your router into the master BT socket.
Try to find out how to access your router's stats.
[edit]Router stats - see http://www.kitz.co.uk/adsl/frogstats.php#58
I would say that you have problems with your internal lines.
I assume that your phone is plugged in via a filter?
It may be worth trying an alternate filter for your phone.
Essentially BT think you have a very unstable line.
If that 18dB was to come down to 6 or 9 you should see a much faster download speed of 4000+ kbps.
When restarting your router, don't do it more than once or twice an hour (and ideally not at night-time) - BT will think your line is really bad.
Obviously your telephone system is feeding noise into your main socket.
Do you have a filter with two connections - one for phone, one for ADSL?
If you don't mind keeping your phone next to your router you could try plugging both of these into the test socket.
Assuming things stabilise for a few days, the next step will be to contact Plusnet...
I assume that your phone is plugged in via a filter?
It may be worth trying an alternate filter for your phone.
Essentially BT think you have a very unstable line.
Quote SN Margin (Up/Down) [dB]: 24.0 / 18.0
If that 18dB was to come down to 6 or 9 you should see a much faster download speed of 4000+ kbps.
When restarting your router, don't do it more than once or twice an hour (and ideally not at night-time) - BT will think your line is really bad.
Obviously your telephone system is feeding noise into your main socket.
Do you have a filter with two connections - one for phone, one for ADSL?
If you don't mind keeping your phone next to your router you could try plugging both of these into the test socket.
Assuming things stabilise for a few days, the next step will be to contact Plusnet...
Your noise margin would drop from 18dB to 6dB - but only after a period of many weeks without any significant problems occurring.
Plusnet can request a fairly immediate reset - but only if your line shows several days of stability.
Assuming you have proper internal cabling, it is likely that you can substantially your internal wiring by:-
Cutting a wire (the right one) at the main socket!
If you don't fancy that, buying a special faceplate which screws onto the front of your BT main socket - cost around £5?
Plusnet can request a fairly immediate reset - but only if your line shows several days of stability.
Assuming you have proper internal cabling, it is likely that you can substantially your internal wiring by:-
Cutting a wire (the right one) at the main socket!
If you don't fancy that, buying a special faceplate which screws onto the front of your BT main socket - cost around £5?
See http://www.shop.bt.com/articles/promotions/product-promotions/bt-i-plate---will-it-work-for-me--5124...
Your socket MUST have the BT "pied-piper" symbol on it.
You can get it from http://www.adslnation.com/products/xte2005.php (more expensive)
or
http://www.google.co.uk/products/catalog?hl=en&safe=off&biw=1680&bih=839&q=i+plate+adsl&um=1&ie=UTF-...
That last URL indicates that you have to remove part of your BT socket and replace it with the "i-plate" and also how it works.
Your socket MUST have the BT "pied-piper" symbol on it.
You can get it from http://www.adslnation.com/products/xte2005.php (more expensive)
or
http://www.google.co.uk/products/catalog?hl=en&safe=off&biw=1680&bih=839&q=i+plate+adsl&um=1&ie=UTF-...
That last URL indicates that you have to remove part of your BT socket and replace it with the "i-plate" and also how it works.