Faulty Router connection drops
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Faulty Router connection drops
30-01-2010 5:35 PM
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their router is the thompson one you guys sent out, i think thats whats causing the problem now. i set up routers all the time and ive never seen the strange problems they are recieving with this one, struggling to connect (if at all) to the router, certain games not working at all on xbox live, frequent disconnects, having to restart the router every morning.
her username is juliegrinney, it would be great if you could help us out as im really stumped with what the problem is, but my guess would be the router is defected.
Thanks
Steve
Re: Faulty Router connection drops
30-01-2010 9:16 PM
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Re: Faulty Router connection drops
30-01-2010 9:43 PM
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Re: Faulty Router connection drops
30-01-2010 10:17 PM
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Re: Faulty Router connection drops
30-01-2010 10:49 PM
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i would appreciate it if you could get a replacement sent out to juliegrinney as soon as possible.
or call her and let her know whats going on, this isnt a good start to her service and she is very (naturally) fustrated.
Re: Faulty Router connection drops
31-01-2010 3:42 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Faulty Router connection drops
01-02-2010 5:41 PM
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Re: Faulty Router connection drops
01-02-2010 6:06 PM
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The Comms team guys may be good but they're not psychic!
PS Why have you waited until after they normally finish work to post a reminder?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Faulty Router connection drops
01-02-2010 6:14 PM
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Quote her username is juliegrinney, it would be great if you could help us out as im really stumped with what the problem is, but my guess would be the router is defected.[/quote
Re: Faulty Router connection drops
01-02-2010 8:40 PM
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tbh, im kind of fustrated by this, as posts that have been posted today, after my own have been dealt with my team members, yet mine gets ignored.
i am so dissapointed, i tell everyone how awesome the tech support is at pnet, and how when i first joined i used to get responses in minutes after posting problems on the forum, where the fuck did that tech support go? i feel like im on tiscali again.
its not even a problem that requires much to solve, im just asking that a WORKING router is sent out to a PAYING customer.
ridiculous
Re: Faulty Router connection drops
01-02-2010 9:20 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Faulty Router connection drops
02-02-2010 1:48 AM
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the wireless problem is very bad, as the only thing thats wired in their house is the xbox, all of their computers are wireless.
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