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Faults.plus.net is DOWN?

alphie
Newbie
Posts: 3
Registered: 29-07-2014

Faults.plus.net is DOWN?

Hi
I am trying to submit a fault using Faults.plus.net. I cannot see this site from my home or my office machine.
http://www.isitdownrightnow.com/ tell me the site is down. (Faults.plus.net is DOWN for everyone. It is not just you. The server is not responding...)
The friendly chap at Plusnet telephone support was insistent it was up, and didn't seem to want to look into this.
Am I going crazy?
6 REPLIES
Superuser
Superuser
Posts: 2,596
Thanks: 288
Fixes: 5
Registered: 06-04-2007

Re: Faults.plus.net is DOWN?

It's working fine for me at the moment.  DownForEveryoneOrJustMe is showing it as up as well.
Thanks
Phil
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Faults.plus.net is DOWN?

Hi alphie,
http://faults.plus.net is definitely up, I've just checked for anything being flagged on our internal monitoring systems which isn't alerting us to any issues either. Does the page just time out when you try to access it?
Chris Pettitt
Cloud Environments Engineer
alphie
Newbie
Posts: 3
Registered: 29-07-2014

Re: Faults.plus.net is DOWN?

Weird weird. Its definitely account related - when I'm logged in with my plusnet creds it just says "Waiting for portal.plus.net" in the status bar. If im not logged in, it prompts me to login, then I get the same issue.
After about a minute...
Broadband Troubleshooter - Error
There's been a problem
Please try using the Broadband Troubleshooter again in a short while. If you continue to have problems please contact our Support Team for help.
Superuser
Superuser
Posts: 2,596
Thanks: 288
Fixes: 5
Registered: 06-04-2007

Re: Faults.plus.net is DOWN?

Very odd.  Just to confirm, I've just tried whilst logged into 3 different accounts (2 residential and 1 business) and it all looks ok to me (ie I quickly get to the first page of the troubleshooter).  Maybe Chris can find something specific to your account.
alphie
Newbie
Posts: 3
Registered: 29-07-2014

Re: Faults.plus.net is DOWN?

Hope so. The guy on the phone mentioned a ticket I opened yesterday - but I honestly do NOT remember successful opening it relating to a connection problem I'm having.
Maybe I am going crazy!
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Faults.plus.net is DOWN?

Hi alphie,
I think there's an issue with the Broadband Fault Checker on your account - I'm not sure what it is, but we'll get it looked at, I'm wondering if the Broadband Fault Checker is trying to get access to your line details to run a line check but it eventually times, out errors and chucks out a ticket to our Faults Team for manual testing, which is what's happened.
We'll get that looked at for you and the Faults Team will be in touch in due course.
Chris Pettitt
Cloud Environments Engineer