Fault ticket open for 5 days with no response from plusnet.
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Fault ticket open for 5 days with no response from plusnet.
10-12-2020 5:47 PM
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I've tried phoning only to be on hold for about an hour. My fault ticket has been open for 5 days with no update or response, this dosen't seem normal. What's going on plusnet?
Re: Fault ticket open for 5 days with no response from plusnet.
11-12-2020 4:06 PM
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Still nothing and i'ts almost a week, I'm going to give them until next week to reply, if they don't respond I'm switching ISP.
Re: Fault ticket open for 5 days with no response from plusnet.
12-12-2020 9:41 AM
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Hi @weeally46,
I'm very sorry that you've not had a reply to your fault ticket. I've had a look in to this now and have added an update to the ticket here.
Re: Fault ticket open for 5 days with no response from plusnet.
12-12-2020 10:41 PM
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Hello Emily,
I have replied on the fault ticket with more information.
Re: Fault ticket open for 5 days with no response from plusnet.
25-12-2020 8:33 AM
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- Re: Fault ticket open for 5 days with no response ...