Fault on the line?

[#1]

Hi!
The blue light is on my router but I can’t connect (other than to the Plusnet Hub Manager, Which says I’m connected) I rebooted my hub and my devices several times. I also left everything switched off overnight but it’s still not working in the morning.

Yesterday I rang Plusnet to terminate my account on 23 July as I’m moving house. Is there a chance it’s been closed early?

Thanks
Rachael
192.168.1.254

[#2]

Hi Rachael,

Thanks for getting in touch.

I can see that you've spoken to one of my colleagues earlier and that this is now resolved.

If there's anything else you need, don't hesitate to ask!

Best wishes,

Dave

[#3]

Moderators Note.

Locked in favour of https://community.plus.net/t5/Broadband/Blue-light-but-no-connection/m-p/1551197