Fault on Fibre Broadband - 24 Days 4 visits- speed down from 76 to 24
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Fault on Fibre Broadband - 24 Days 4 visits- speed down from 76 to 24
25-04-2013 5:51 PM
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No show - on ringing Plusnet tonight. OR had cancelled the appointment - why wasn't I told could have saved £ 50 in carer fees.
Not happy. James Bailey please help.
Re: Fault on Fibre Broadband - and guess what no show from Openreach AGAIN!
25-04-2013 6:20 PM
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Re: Fault on Fibre Broadband - and guess what no show from Openreach AGAIN!
25-04-2013 7:03 PM
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Nor great either
Re: Fault on Fibre Broadband - and guess what no show from Openreach AGAIN!
26-04-2013 9:23 AM
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Sorry to hear that you had a missed engineer visit, I can see that we've got one booked in for you tomorrow. This has been confirmed and I'll keep an eye on this to make sure nothing changes.
Again apologies for yesterday.
Chris
Re: Fault on Fibre Broadband - and guess what no show from Openreach AGAIN!
27-04-2013 12:53 PM
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Went off to cabinet. Said no problems but has used spare pair of wires in cable to give new circuit.
After resetting speed ended up acheiving 47 down and 15 up.
This is much better .
He said the line was syncing and 72meg - not sure why i cant get more than 50 though?
Now lets hope it is stable - been on for a few hours now and still ok.
Thank you Plusnet for you kind attention
Re: Fault on Fibre Broadband - one no show but they came today SAT and all ok
27-04-2013 1:05 PM
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Once the plus net current speed matches then try speed test again. It may need PPP connection dropped and reconnected but this normally happens when plus net system updates
Hth
Re: Fault on Fibre Broadband - one no show but they came today SAT and all ok
27-04-2013 1:11 PM
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Re: Fault on Fibre Broadband - they came but now off again
28-04-2013 8:34 PM
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Middle light on op modem flashing and then off.
I am pulling my hair out.
Engineer was told by his supervisor to change modem but he refused saying it was a configuration error.
Also when he came he said his visit was because of a lack of speed - didn't know anything about dropping out.
He said line was fine - but changed us to another pair anyway.
I am now looking forward to a frustrating week.
Thx for all your feedback - all tests wired by the way. Thx.
Re: Fault on Fibre Broadband - they came but now off again
29-04-2013 2:25 PM
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I'll get our faults team to pick this up. Sorry for the wait.
Re: Fault on Fibre Broadband - they came but now off again
29-04-2013 2:55 PM
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Hope it has resolved the drops, please let us know if not.
Re: Fault on Fibre Broadband - they came but now off again
29-04-2013 4:02 PM
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I've tried calling you about this a couple of times today.
As Matt mentions, the D-Side was changed as part of the engineer visit, but I appreciate that the modem was not replaced despite the request.
If you're still having problems, feel free to drop me another mail to let me know when it would be a suitable time to call.
Looking at the connection log, despite a few drops on Sunday, the connection appears to have been stable since.
Re: Fault on Fibre Broadband - they came but now off again
29-04-2013 11:05 PM
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Came on again at about 9;30pm
So still not ok - should it drop out at all?
Please confirm earlier conversation ( 5.15 ish ) that BTOR are coming on Saturday morning with an experienced engineer who can identify the drop out.
Thank you.
Re: Fault on Fibre Broadband - they came but now off again
30-04-2013 10:49 AM
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I can see the latest update on the ticket advises an escalation has been raised, though I can't see anything on there confirming an engineer visit. Unfortunately the agent who raised the escalation isn't in at the moment but I'll ask the faults team to chase it up for you and get you an update later today.
Re: Fault on Fibre Broadband - they came but now off again
30-04-2013 6:05 PM
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From the top to the bottom it is inefficient and wastes so much of everyone's time.
Now waiting for callback from someone at PN. James Baiuley hasnt bothered to ring back even though i gave times as I asked - Matt not online.
Great so I have to wait again,
Odd thing is speed when on has gone up from 20 to 53 m - only problem is its never when i want it because it disconnects - never when using but at odd times when no one is at home.
BTOR .........................................
Re: Fault on Fibre Broadband - Ongoing SAGA OF INEFFICENCY AND WASTE OF TIME
30-04-2013 9:03 PM
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Draw back is you need an unlocked Openreach modem HG612(don't be temped to unlock you own always us a spare)
Maybe a read though Bald_Eagle's excellent post (9) might be helpful to see if an unlocked modem would be work getting or not.
http://community.plus.net/forum/index.php/topic,113670.msg977923.html#msg977923
Thanks
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