Fault after Engineer left
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Fault after Engineer left
14-12-2013 10:48 AM
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I had fibre install on the 11/12/2013 Getting low speeds Was advised that speed should increase when engineer was onsite.
Got a fault that when I pickup corded phone the dsl light will turn off on the openreach modem. I am thinking I need a new engineer to come out as this was not any fault before the install. After a few moments The dsl light will Come back on and I can continue to use my line as well as my internet. The dsl light will also turn off when I hang the phone.
Speeds I am getting at the moment is 14mb download and 0.5 up speed
Can someone from PN have a look into this for me please. I have rise a fault Question #78454329
Re: Fault after Engineer left
15-12-2013 3:21 PM
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(Potential Copper Joint Fault. Continue submitting trouble report)
would that course the dsl light to turn off when I answer my phone?
Re: Fault after Engineer left
15-12-2013 5:53 PM
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More often seem to be a faulty card at the exchange or occasionally faulty microfilter but I assume the BT engineer fitted a new filtered faceplate when he did the install ?
Re: Fault after Engineer left
15-12-2013 10:14 PM
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He left the phone extention cable as it was.
Re: Fault after Engineer left
15-12-2013 10:40 PM
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if the problem disappears then you've saved yourself a few days of problems, if it doesn't fix things then chances are its what the system detects as a genuine fault outside of your property......
Re: Fault after Engineer left
16-12-2013 12:53 AM
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The engineer did put new face plate on but the socket but he ran the cable direct from the inside the socket not using the line dedicated for data.
Thanks for the advice unsure if the is any more I could try.
dick:quote
Re: Fault after Engineer left
16-12-2013 8:57 AM
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if I understood that correctly then there's a chance the problem is no adsl filter in the line circuit, now the flip side is, unless the engineer unscrewed the master unit from the wall and hooked the extension into the same block as the feeder for the master its classed as customer wiring and will be billed by BT (regardless of who caused the problem) because everything after the BT termination to the master socket is "customer wireing problem" if however the engineer that came out is a real chimp and he wired it into the back of the master socket it's BT's fault (by back I mean when you unscrew the new fiber faceplate its not on the mini terminal board there but when you unscrew that part its connected to the back of it) then its a free call out as its there fault
sorry if I don't get what your saying
your options depending on what setup you have are limited to removing the extension from the circuit or replacing the extension with one of those plug in units from places like this http://www.screwfix.com/p/telephone-extension-kit-20m/74545?kpid=74545&cm_mmc=Google-_-Product%20Lis... although shop around you can probably find them cheaper (it was just the best picture I saw in 5 seconds)
then you can put an adsl filter into the phone socket, plug the extension into the filter, put a filter into the socket and then plug in any equipment you might have, I know 2 filters seems a lot for a single line but some digital telecom equipment really does need it
hope you get it sorted soon
Re: Fault after Engineer left
16-12-2013 9:02 AM
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The information I've had about that I've gleaned off the internet so may not be 100% accurate and I haven't tried it myself but when I did my initial research, people were using these as an easy way to patch the connections into panels.
Re: Fault after Engineer left
16-12-2013 9:18 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Fault after Engineer left
17-12-2013 12:49 PM
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Re: Fault after Engineer left
17-12-2013 2:00 PM
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