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Fast connection now very slow

FIXED
Jlawrence80
Newbie
Posts: 2
Thanks: 1
Registered: 01-07-2017

Fast connection now very slow

I have had a fast connection for the eight years I have been with PlusNet, but recently it has been very slow- 283kps. I raised a question and apparently a fault was found on the line, but the speed is still stubbornly slow. I have tried new microfilters, router and have used the test socket all to no avail.
4 REPLIES
Superuser
Superuser
Posts: 10,014
Thanks: 1,545
Fixes: 19
Registered: 22-08-2007

Re: Fast connection now very slow

Hi,

A warm welcome to the forums.

Please post your router stats; for PN TG582n and 2704n routers use the buttons below, for other routers look at the Kitz link.

Also run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!

Also find your CURRENT SPEED (PlusNet line profile) from the PlusNet user portal - you will need to log in.


 The above information will enable other community member to assess how your line is performing and identify if there is anything odd looking about it.  You might also find the ADSL Speed Issues thread useful - see link below.

Plusnet Help Team
Plusnet Help Team
Posts: 4,152
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: Fast connection now very slow

Fix

Hi there,

 

I am sorry to hear you're having speed issues.

 

It looks like your speed hasn't recovered automatically following resolution of the fault.

Profile Info: WBC 160K - 288K Medium delay (INP 8 ) 6dB Downstream, UC Low delay (INP 0) 6dB Upstream (ADSL2+)

 

It's likely because your connection is still dropping. [I've removed the banding now so you should receive faster speeds shortly]. By any chance are you turning your router off when you're not using it?

 

If you are, I'd recommend leaving your router on 24/7.

If that's not the case, I'd reporting the fault here for further investigation.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Jlawrence80
Newbie
Posts: 2
Thanks: 1
Registered: 01-07-2017

Re: Fast connection now very slow

Many thanks, connection running fast again, I will keep the router running all the time from now on.
Plusnet Help Team
Plusnet Help Team
Posts: 4,152
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: Fast connection now very slow

Fantastic, glad to hear it! Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team