Failed Fibre Install
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Failed Fibre Install
Failed Fibre Install
14-11-2012 7:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The engineer assured me that PlusNet would be informed by OR that the installation had failed, but we all know about left hands and right hands, so I thought it best to report it myself.
If anyone at PN wants to phone me - please don't, because the line sounds like it's undergoing surgery by chainsaw. Strange that. Over thirty years at this address and never experienced the problem before.
Broadband still up, albeit at just under 2Megs, although grateful for that...
Re: Failed Fibre Install
15-11-2012 9:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote If anyone at PN wants to phone me - please don't, because the line sounds like it's undergoing surgery by chainsaw. Strange that. Over thirty years at this address and never experienced the problem before.
Has that only just happened since the engineer appointment?
Adam
EDIT: Line tests have indicated an "earth" fault, that could well be related to the frames issue at the exchange but I feel it best to raise a separate fault about that issue anyway, I've opened a ticket on your account (62252132) so I'll keep you updated from there. Do you have a mobile number yo might want to add to your account? that way I could keep you up to speed via SMS or give you a call if it's urgent.
Re: Failed Fibre Install
15-11-2012 10:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your reply and raising the ticket
Quote . Has that only just happened since the engineer appointment?
It started an hour or so before the engineer first called me by phone to confirm his visit.
I've now included a mobile number on my account details.
ADSL resynced overnight, and am now showing 3 Megs RX.
Re: Failed Fibre Install
15-11-2012 11:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Failed Fibre Install
29-11-2012 8:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
After several shots at fixing the noisy line, plus the repairs to the frame at the exchange, my phone and ADSL were stabilised in the evening of Wed 21/11. An appointment was made for OR to reconnect FTTC on Monday 26/11, but I've heard nowt, and as I'm still connected to ADSL at a steady sync of 2.77Mbps down and .83 Mbps and up, I'm minded to settle for that - especially as reports from people local to me are not too encouraging about the stability of fibre connections on this long line.
I've suggested in my update that I now cancel the fibre order, and upgrade instead to the Extra tariff.
Re: Failed Fibre Install
30-11-2012 9:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Adam is picking this up as I speak and he'll update you soon.
Re: Failed Fibre Install
30-11-2012 7:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
One point I should mention. We've all heard about tight fisted Yorkshiremen, but they're as to nothing compared to a Kentish man who's been overcharged for his broadband connection. I'm paying for it when I ain't got it. And that's not good...
Re: Failed Fibre Install
30-11-2012 7:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: cybuerke Ticket 62252132 updated by me Wed 28/11 but not yet responded to.
After several shots at fixing the noisy line, plus the repairs to the frame at the exchange, my phone and ADSL were stabilised in the evening of Wed 21/11. An appointment was made for OR to reconnect FTTC on Monday 26/11, but I've heard nowt, and as I'm still connected to ADSL at a steady sync of 2.77Mbps down and .83 Mbps and up, I'm minded to settle for that - especially as reports from people local to me are not too encouraging about the stability of fibre connections on this long line.
I've suggested in my update that I now cancel the fibre order, and upgrade instead to the Extra tariff.
I used to be on a very long line, max sync speed was 1500k attenuation 63db continual dropping of the connection but since having fibre installed all that has disappeared steady 46mb connection and no dropped line in 5 weeks. We are about 700m from the cabinet now and that is what matters for fibre, not the distance from the exchange.
Re: Failed Fibre Install
01-12-2012 10:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: hymermanbill I used to be on a very long line, max sync speed was 1500k attenuation 63db continual dropping of the connection but since having fibre installed all that has disappeared steady 46mb connection and no dropped line in 5 weeks. We are about 700m from the cabinet now and that is what matters for fibre, not the distance from the exchange.
Appreciate your comment. Unfortunately, my cab's in the local village, well over a click-and-a-bit distant, so although I'm probably closer to my exchange than you are to yours, I'm still left with a lorra lorra copper after the hook up.
PS I've got the banjo, if you've got the guitar?
Re: Failed Fibre Install
04-12-2012 12:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: chrispurvey Hi there,
Adam is picking this up as I speak and he'll update you soon.
Quote from: cybuerke Thanks Chris. No news up to yet, but it's hardly a matter of life or death. Just so long as I know Plusnet Towers are on the case.
One point I should mention. We've all heard about tight fisted Yorkshiremen, but they're as to nothing compared to a Kentish man who's been overcharged for his broadband connection. I'm paying for it when I ain't got it. And that's not good...
Now then Plusnet, what's the score please?
In the absence of an indignant refusal on your part, may I now take it that my suggestion to cancel the fibre install and upgrade to ADSL Extra is an acceptable resolution of this problem?
I would accept the fibre option, but only if a) Openreach can be bothered to do it and b) I can receive a guaranteed stable connection at or reasonably close to your initial estimate of 10Mbps.
An early reply would be appreciated. (Plus a pro rata rebate for Value Fibre paid for and not delivered.)
Re: Failed Fibre Install
04-12-2012 1:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Failed Fibre Install
04-12-2012 1:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Failed Fibre Install
04-12-2012 2:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page