Face time problems

[#1]

See this for guidance for the 582n http://www.plus.net/support/broadband/hardware/technicolor-582n-faqs.shtml#lineStats

[#2]

Fed up fed up fed up

Getting fucking worse every day I've been out this afternoon

[#3]

@ rookey
What did the engineer do to your line recently? If you run speedtest.net now, what are your results like?

[#4]

All he said was cleared a line fault will do speed test soon. But upload speed max 0.36 but it keeps dropping up and down to .11 not a stable speed

[#5]

If you can get someone to do a quiet line test (dial 17070 from your phone) from your landline - any hissing or noise might affect your broadband.

[#6]

I am guessing my graph is not normal for what it should be? Ie not using the net much or just for browsing

[#7]

What were you using your connection for at 4.00pm ?
(No I don't work for Plusnet by the way).
Can you post those stats.
If you are having problems getting the stats, don't forget to click View more.... and the Details on the top RHS. Just copy and paste and put in a post.

[#8]

I am very confuse on the stats I cant find any at all what should they look like please.
And at 4 the Mrs was just looking at internet on the iPad browsing around nothing els.  Most the afternoon we were not using the internet I was out she was resting

[#9]

Is this it?


DSL Connection
Link Information
Uptime: 0 days, 6:31:42
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [MB/MB]: 34.61 / 652.69
Output Power (Up/Down) [dBm]: 11.9 / 13.8
Line Attenuation (Up/Down) [dB]: 5.0 / 4.0
SN Margin (Up/Down) [dB]: 24.0 / 12.8
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / ALCB
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 9 / -
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 10
HEC Errors (Up/Down): - / 10 / 6

[#10]

This is a graph showing just web page use and some online radio:

The peaks are me doing speed tests. The little peaks are unknown - they are always present.

[#11]

Your do more than I do... So why mine showing as it is.  SOMETHING WRONG SOMEWHERE PLUS NET..... COME ON
I am getting VERY angry now...

[#12]

This mine a pissing JOKE

[#13]

Is there any ways of PN able to Reset my account ie reboot it anything like that as something is not right here,  I have done a TTB graph of a friend ISP and his are like many others on here not like mine.  SOOOO somewhere on plusnet server is effecting my account... As there nothing here I can do Apart from taking my Frustration out of PN it driving me mad really is.

[#14]

You're going to have to bare with PN. I know this isn't the answer you want, but trust me - the vast majority of ISPs wouldn't even give you feedback right now. BT/Sky/TT would be of no use to you right now.

[#15]

Totally agree there AndyH.
rookey, have you got a flat above the exchange? If not, it must be at the bottom of your garden!
You still haven't said what you were using at just after 4.00pm. I was hoping we might account for the Blue peak?