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Face time problems

rookey
Grafter
Posts: 572
Registered: 23-01-2009

Face time problems

I am still having some FaceTime and Skype issues and this prob why and it not just peak by look of it. Wonder if my line noisy?


115 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,490
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Face time problems

Quote
Wonder if my line noisy?

Have you checked the phone to see if it is?
How are things going with the new router?
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
rookey
Grafter
Posts: 572
Registered: 23-01-2009

Re: Face time problems

Sorry being hard of hearing can't check phone. Is there no other way of checking ie via router.
Am still testing them at moment hope that ok.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Face time problems

Ideally we would need to check for noise on the Telephone Line as this may be causing your connection a few problems.
I appreciate that you are hard of hearing so it's not so straight forward. Is there any possibility of having a friend/neighbour take a quick look for you?
Chris Pettitt
Cloud Environments Engineer
rookey
Grafter
Posts: 572
Registered: 23-01-2009

Re: Face time problems

Funny enough was going send a message had it listen to and no noise. Had BT in last week remember who corrected a line fault too
rookey
Grafter
Posts: 572
Registered: 23-01-2009

Re: Face time problems

Ok let see if we can get this back ALIVE and some responds in this thread. 
SO looking at my  graph people saying it not right for browsing and emails.. And getting those red spikes 4 small ones after the big one.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Face time problems

Are you able to post up a more recent TBB Graph please?
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Face time problems

Edit: sorry should have gone to specsavers irrelevant link deleted.  Embarrassed
Stay in this thread rookey, there are too many all over the place and it's getting difficult to find them all  Huh
rookey
Grafter
Posts: 572
Registered: 23-01-2009

Re: Face time problems

This up to date but am trying a different router but cant get into the setting saying password incorrect to get ping working that why there a new BIG red line
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Face time problems

ooops, yes I've had that problem (forgetting the password).
rookey
Grafter
Posts: 572
Registered: 23-01-2009

Re: Face time problems

GRRRRRR cant in a life get into this router at all put in admin as user name and password as the SN and NOOOO wont let me in so I am stuck
Plusnet Help Team
Plusnet Help Team
Posts: 13,490
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Face time problems

Re the graph, we've seen such spikes reported by others around midnight so I'm wondering if that relates to a gateway issue, re the packet loss just after 9 it looks like you disconnected, reconnected briefly before disconnecting again around that time so I'm wondering if that's just how TBB graph has interpreted that event.
RE the router login, have you entered admin in lower case and is the serial number being enterered in caps?
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
rookey
Grafter
Posts: 572
Registered: 23-01-2009

Re: Face time problems

I have Reset the Router and got it all set up again and now creating a new graph as want a fresh graph for the router Smiley
rookey
Grafter
Posts: 572
Registered: 23-01-2009

Re: Face time problems

Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Face time problems

I see the first bit has a yellow peak  Undecided