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FTTC wrong profile can someone check pls?

rederick
Dabbler
Posts: 14
Registered: 02-06-2014

FTTC wrong profile can someone check pls?

Just migrated in from BT Infinity yesterday. It seems I'm on the 40/10 profile and not the 80/20 as expected. I'm on Plusnet Unlimited Fibre.
Modem info today:
Max:  Upstream rate = 9471 Kbps, Downstream rate = 55560 Kbps
Bearer:  0, Upstream rate = 9486 Kbps, Downstream rate = 39998 Kbps
Whereas yesterday I was getting:
Max:  Upstream rate = 9471 Kbps, Downstream rate = 55560 Kbps
Bearer:  0, Upstream rate = 9739 Kbps, Downstream rate = 53695 Kbps
Advised to post again this morning. Thanks.
4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: FTTC wrong profile can someone check pls?

Hi rederick,
As your speed estimate was lower than 40/10 we placed you on the lower product 40/10. It appears that your line can probably sustain faster speeds so I've placed a modify order to move you onto 80/20, that should kick in the early hours of tomorrow morning.
Chris Pettitt
Cloud Environments Engineer
rederick
Dabbler
Posts: 14
Registered: 02-06-2014

Re: FTTC wrong profile can someone check pls?

I think the speed estimate failed when I signed up, some problem accessing the BT database I guess, and I clicked an option to continue anyway.
Thanks for updating my profile Smiley
Community Veteran
Posts: 1,294
Thanks: 30
Fixes: 4
Registered: 22-06-2012

Re: FTTC wrong profile can someone check pls?

I had the same problem yesterday. After the reset by PN I had to reboot my router.
rederick
Dabbler
Posts: 14
Registered: 02-06-2014

Re: FTTC wrong profile can someone check pls?

Rebooting the router makes sense, as you have to remake the PPPoE connection after a line profile change to pick up the change.  I've seen that before. If you have an all-in-one router/modem then the line resyncing may cause the router to relogin the PPP, but I have a Huwaei openreach modem and my own router.  Smiley