FTTC weirdness
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- Re: FTTC weirdness
FTTC weirdness
05-07-2014 9:46 AM
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With the amount of streaming the kids are now doing, I noticed that +net had pretty much gone unlimited on all packages, but as existing customers, I needed to request to be moved to the uncapped product. Seemed sensible, as I wouldn't have to worry about usage anymore. As far as I was concerned, it should just be removing the cap. Nothing else should change.
I submitted the request, and the regrade was completed in about 3-4 days. Again, all proceeded as expected, but, since the regrade, I'm noticing what I can only describe as weird symptoms;
Web pages will (ususally) still load pretty quick, but I don't think quite as quick as before, and often, the page won't complete loading (the spinner will keep going on the browser tab). A page refresh might sort it, but sometimes it won't
Sometimes, pages just won't load at all first time round. Again, one or more refreshses might sort it out
I've run through about 3-4 speed checkers, and all report a downstream speed of ~52Mb/s, where I know before I was achieving the full 76Mb/s (download speeds from some sites were often >8MB/s)
It's difficult to pin down exactly, but I've rebooted the router a couple of times, and that connects ok (haven't restarted the VHDSL modem yet though). There are no errors or drops on the EWAN port (BiPac 7800N by the way), so it's not a 'bad' line. Anyone have any ideas? I haven't logged it as a support call yet, as I thought I'd check here first. I'm guessing while 'uncapped', +net have the usual fair usage policy, but I wouldn't have thought this should have affected our connection like it appears to have done.
Re: FTTC weirdness
05-07-2014 10:16 AM
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Interesting observation! This will not get picked up by the DCT until Monday.
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Re: FTTC weirdness
05-07-2014 10:26 AM
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No reason why it should have gone awry, but hey.... gremlins are everywhere...
Re: FTTC weirdness
05-07-2014 10:40 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: FTTC weirdness
05-07-2014 12:28 PM
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I don't think the VHDSL modem is part of the issue. As has been pointed out, it only makes the connection to the local exchange. It's the PlusNet connection from the router that seems to be at issue - since the 'upgrade'. Do FTTC connections go through a learning process the same as standard copper broadband? Would this 'regrade' (that should, in theory, just have been a cap removal) have dumped me into a more congested (or throttled) part of PlusNet's network that might actually reduce connection speeds?
While it's nice to be 'unlimited', if this carries on, I'm beginning to wish I hadn't bothered.
Re: FTTC weirdness
05-07-2014 2:41 PM
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Re: FTTC weirdness
05-07-2014 2:59 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: FTTC weirdness
05-07-2014 4:43 PM
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It's all very strange, and definitely started after when went 'unlimited'.
Re: FTTC weirdness
05-07-2014 5:12 PM
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Re: FTTC weirdness
06-07-2014 10:49 AM
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Estimated: 52Mb/s (I know +net often underestimate line speeds)
Actual: 80Mb/s (that surprised me, but that's what it says)
The BT speed checker reports the following;
Download speed : 52.88Mb/s
Upload speed: 13.36Mb/s
Latency: 25.38ms
So, BT speedchecker is in line with the other checkers I tested, but +net report by actual line speed as 80Mb/s. Something is wrong here! Not sure if this would also explain the browsing delays I'm seeing. 52Mb/s is still a healthy speed, but not what I should be getting!
Re: FTTC weirdness
06-07-2014 11:01 AM
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Re: FTTC weirdness
06-07-2014 11:10 AM
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Re: FTTC weirdness
06-07-2014 12:26 PM
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Re: FTTC weirdness
06-07-2014 12:28 PM
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Quote from: Terranova667 Yeah the plusnet one isn't set correctly it should be the same as the BT IP profile, it said 80Mb for me on the plusnet side when i first had fibre installed until it was changed to match the BT ones, It maybe that you were put on the two day training again although i dont know why that would be or it could be something else, anyway DLM may have already updated at the BT end but not the plusnet end yet you can wait and see if it does so over night if not someone from the DCT can manually change it on Monday.
DLM? DCT? Sorry.
Re: FTTC weirdness
06-07-2014 2:09 PM
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Quote from: AndyH What's your BT IP Profile?
Ok, found it. The downstream BT IP Profile shows as 54.56Mbps, upstream is 20Mbps.
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