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FTTC speeds seem to be capped at 40/10 - should be 80/20

LenAsh
Grafter
Posts: 106
Registered: 22-12-2012

FTTC speeds seem to be capped at 40/10 - should be 80/20

Perhaps I'm wrong, but although my IP profile is 52/20, I always get 39/9. My profile is supposed to be unlimited. That's what I pay for.
Or have I got something wrong? Before I raise a ticket. Or not. It's been like this since installation a few weeks ago.
16 REPLIES
Community Veteran
Posts: 26,530
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Registered: 10-04-2007

Re: FTTC speeds seem to be capped at 40/10 - should be 80/20

Unlimited refers to the data transfer allowance and is nothing to do with speed!
Was that test run wired or wireless?
dick:quote
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Superuser
Superuser
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Registered: 22-08-2007

Re: FTTC speeds seem to be capped at 40/10 - should be 80/20

Len,
I think this depends on a number of things...
1. Did you sign up for the UNLIMITED Fibre service?  If no then you will be on 40/10, if yes then there is the possibility that you are incorrectly on 40/10, but see below.
2. What is your CURRENT SPEED as shown in the PN portal here - https://portal.plus.net/my.html?action=data_transfer_speed - if this is below 40Mbps that could cause your line to be apparently configured as 40/10
3. There is a fault on the line - raise a fault report here - http://faults.plus.net
Your BTw speed test rather suggests that you are not on 40/10, so my money is on either (2) or (3) above.
LenAsh
Grafter
Posts: 106
Registered: 22-12-2012

Re: FTTC speeds seem to be capped at 40/10 - should be 80/20

Hi and thanks for the reply.
I am on the full-fat £19.99 UNLIMITED package
Estimated line speed:
    38Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-05-02 18:20:41
Current line speed:
    51.8 Mb
I have no line fault. Never have had...! Clean.
Community Veteran
Posts: 26,530
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Registered: 10-04-2007

Re: FTTC speeds seem to be capped at 40/10 - should be 80/20

Quote from: jelv
Was that test run wired or wireless?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
LenAsh
Grafter
Posts: 106
Registered: 22-12-2012

Re: FTTC speeds seem to be capped at 40/10 - should be 80/20

Sorry - wired. All my LAN ports are 1Gbps.
Community Veteran
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Re: FTTC speeds seem to be capped at 40/10 - should be 80/20

Seems a bit strange this - BTW Speed Test looks like 80/20 provision, but the actual speed test results look like 40/10 provision.
LenAsh
Grafter
Posts: 106
Registered: 22-12-2012

Re: FTTC speeds seem to be capped at 40/10 - should be 80/20

Next door is on the BT package (same Cab) and they get 49/17.
Plusnet Staff
Plusnet Staff
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Re: FTTC speeds seem to be capped at 40/10 - should be 80/20

As your syncing at 43.3Mb, you're definitely on the 80/20 product.
Here's your line stats:
Downstream Speed: 43.3 Mbps
Upstream Speed: 9.8 Mbps
You are syncing a little lower than we would expect, but not by much. You can raise a fault with us at http://faults.plus.net and our Faults Team will take a look for you.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
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Registered: 10-04-2007

Re: FTTC speeds seem to be capped at 40/10 - should be 80/20

As he previously had an IP Profile of 51Mbps there's definitely something wrong - fault needs to be raised as Chris suggested.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
LenAsh
Grafter
Posts: 106
Registered: 22-12-2012

Re: FTTC speeds seem to be capped at 40/10 - should be 80/20

Hmmm... it's not getting any better.. I raised a ticket yesterday - no response yet.
Plusnet info:
Phone exchange:
OAKHAM
Estimated line speed:
38Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-05-02 18:20:41
Current line speed:
51.8 Mb
Plusnet Staff
Plusnet Staff
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Registered: 26-11-2011

Re: FTTC speeds seem to be capped at 40/10 - should be 80/20

It can take 48-72 hours for our Faults Team to get back in touch.
Chris Pettitt
Cloud Environments Engineer
LenAsh
Grafter
Posts: 106
Registered: 22-12-2012

Re: FTTC speeds seem to be capped at 40/10 - should be 80/20

OK - and you're working late!! 
Cheers
Plusnet Staff
Plusnet Staff
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Registered: 26-11-2011

Re: FTTC speeds seem to be capped at 40/10 - should be 80/20

I'm always about on here somewhere... Smiley
Chris Pettitt
Cloud Environments Engineer
Moderator
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Re: FTTC speeds seem to be capped at 40/10 - should be 80/20

He's an Android and doesn't need sleep.

Customer and Forum Moderator.