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FTTC speeds down to 1Mb/s but no line problems?

blloyd
Newbie
Posts: 4
Registered: 12-03-2013

FTTC speeds down to 1Mb/s but no line problems?

My FTTC speeds have gradually been slowing down and are now down to as low as 1Mb/s at times, 12Mb/s if I'm lucky. At the moment (11:15am) they're around 2.8Mb/s download and 1.8Mb/s upload. The cabinet is about 200 metres away. My ipprofile download speed is 77.43Mb/s and download 20Mb/s. I've raised a fault (number 66496489) and run all the tests as requested, but the only response I've been given is that there may be some gateway problems, try re-booting the modem. I've done that, but no improvement. tracert's before and after re-boot shown below:
tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:
1 62 ms 47 ms 38 ms 192.168.11.1
2 119 ms 97 ms 98 ms dsldevice.lan [192.168.1.254]
3 71 ms 49 ms 58 ms lo0-central10.pcl-ag02.plus.net [195.166.128.183
]
4 54 ms 100 ms 59 ms link9-central10.pcl-gw01.plus.net [84.93.249.48]
5 * * 54 ms 48.core.plus.net [212.159.1.48]
6 52 ms 43 ms 103 ms ae1.ptw-cr01.plus.net [195.166.129.0]
7 * 58 ms 44 ms kingston-gw.thdo.bbc.co.uk [212.58.239.6]
8 * * * Request timed out.
9 70 ms 45 ms 44 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 82 ms 48 ms 44 ms 132.185.255.156
11 55 ms 11 ms 11 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]
Trace complete.

tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:
1 36 ms 37 ms 35 ms 192.168.11.1
2 108 ms 102 ms 101 ms dsldevice.lan [192.168.1.254]
3 * 53 ms 50 ms lo0-central10.pcl-ag05.plus.net [195.166.128.186
]
4 52 ms 45 ms 45 ms link3-central10.pcl-gw01.plus.net [84.93.249.132
]
5 73 ms 44 ms 59 ms xe-8-2-0.pcl-cr01.plus.net [212.159.1.8]
6 53 ms 82 ms 67 ms ae1.ptw-cr01.plus.net [195.166.129.0]
7 82 ms 44 ms 44 ms kingston-gw.thdo.bbc.co.uk [212.58.239.6]
8 * * * Request timed out.
9 57 ms 46 ms 50 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 54 ms 45 ms 46 ms 132.185.255.156
11 55 ms 12 ms 11 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]
Trace complete.
Any ideas?
Brian
7 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: FTTC speeds down to 1Mb/s but no line problems?

Rebooting the modem isn't good advice. It's much better to disconnect/reconnect from the router admin page.
Are you running via wired or wireless?
Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: FTTC speeds down to 1Mb/s but no line problems?

This happens to me periodicly and I just enter the routers setup and drop the connection briefly. That usually cures it!
Geoff,
York.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: FTTC speeds down to 1Mb/s but no line problems?

Is it happening in the evenings or all day long?
It could be related to the problems in this thread: http://community.plus.net/forum/index.php/topic,111170.msg969904.html#new and here http://portal.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=adsldial
blloyd
Newbie
Posts: 4
Registered: 12-03-2013

Re: FTTC speeds down to 1Mb/s but no line problems?

Re-booting the modem is what Plusnet have told me to do. I've also tried stopping and re-starting from the router. Speed at 13:35 today is 1.13Mb/s down and 1.54Mb/s up. I've tried wireless and wired. Some of the speed tests have been run directly connected to the modem, so it's not the router.
Brian
Bright
Grafter
Posts: 363
Registered: 02-02-2013

Re: FTTC speeds down to 1Mb/s but no line problems?

Just a long shot...
Some previous posters have had problems with anti-virus software suddenly limiting throughput to the internet. Do you get the same results with AV disabled? Also, I think Flash has also been known to cause problems... I assume it's not just a problem with speed test sites? Everything is slow to access on the internet? Do you get the same results downloading a large file?
blloyd
Newbie
Posts: 4
Registered: 12-03-2013

Re: FTTC speeds down to 1Mb/s but no line problems?

Tried it on 3 computers with AV updates disabled. Also having problems streaming Lovefilm / iPlayer from smart TV.
Brian
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: FTTC speeds down to 1Mb/s but no line problems?

I'm sorry but there is definitely a fault with your service here. You should be getting much faster speeds. I'm going to get this looked at again.
Really sorry about this.
Chris Pettitt
Cloud Environments Engineer