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FTTC speed halved over last few months

Gatekeeper1999
Newbie
Posts: 6
Registered: 11-04-2014

FTTC speed halved over last few months

Hi there,
I have been a FTTC client for several months now. When we installed the service, I was getting 39Mb/10Mb up/down, After a few weeks/months this came down to about 35/9. However it seems now that we are getting something like 23/8. We are paying for up to 70mb down - why has our speed dropped so much?
I posted this question to the support site 4 days ago and still nothing.
Can a plusnet engineer (or anyone else) on the forum help?
Thanks
3 REPLIES
xreyuk
Grafter
Posts: 231
Registered: 23-05-2014

Re: FTTC speed halved over last few months

I'd report a fault through the member centre.
Community Veteran
Posts: 1,259
Thanks: 20
Fixes: 3
Registered: 22-06-2012

Re: FTTC speed halved over last few months

I had a similar problem which, after a fault report, was fixed by a DLM reset & an engineer's visit to change both the master socket & the BT modem.
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: FTTC speed halved over last few months

Hi Gatekeeper1999
I'm having some problems finding your account. Want to drop me a PM with your username please?
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team