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FTTC speed halved over last few months
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FTTC speed halved over last few months
25-08-2014 8:50 AM
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Hi there,
I have been a FTTC client for several months now. When we installed the service, I was getting 39Mb/10Mb up/down, After a few weeks/months this came down to about 35/9. However it seems now that we are getting something like 23/8. We are paying for up to 70mb down - why has our speed dropped so much?
I posted this question to the support site 4 days ago and still nothing.
Can a plusnet engineer (or anyone else) on the forum help?
Thanks
I have been a FTTC client for several months now. When we installed the service, I was getting 39Mb/10Mb up/down, After a few weeks/months this came down to about 35/9. However it seems now that we are getting something like 23/8. We are paying for up to 70mb down - why has our speed dropped so much?
I posted this question to the support site 4 days ago and still nothing.
Can a plusnet engineer (or anyone else) on the forum help?
Thanks
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Re: FTTC speed halved over last few months
25-08-2014 11:36 AM
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I'd report a fault through the member centre.
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Re: FTTC speed halved over last few months
25-08-2014 11:59 AM
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I had a similar problem which, after a fault report, was fixed by a DLM reset & an engineer's visit to change both the master socket & the BT modem.
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Re: FTTC speed halved over last few months
26-08-2014 4:29 PM
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- Re: FTTC speed halved over last few months