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FTTC same speed as adsl was

2010dsc
Grafter
Posts: 34
Registered: 07-01-2014

FTTC same speed as adsl was

Plusnet Unlimited Fibre installation done on Monday 8th September 2014 at around 11:50.  Everything went smoothly.  Line synced straight away and initial speeds were around 35 - 38 down and 12 - 15 up.
Tuesday evening around 21:30 noticed download speed had dropped to 10 Mbps (the same as ADSL was).  Upload speed still around 15 Mbps.  It is now Thursday and the speeds have remained stable at 10 down and 13 to 15 up.
Is this normal or is it something which needs attention?
Cheers
David
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: FTTC same speed as adsl was

There was probably an old delta report - check Current Line Speed here https://portal.plus.net/my.html?action=data_transfer_speed
DanHodby
Grafter
Posts: 248
Registered: 23-10-2013

Re: FTTC same speed as adsl was

Hi David,
For some strange reason the profile on your account dropped. I've now corrected this so you should be able to see the higher speeds again. If not a reboot of the router might be required.
Dan
2010dsc
Grafter
Posts: 34
Registered: 07-01-2014

Re: FTTC same speed as adsl was

Thirteen minutes to fix the problem and reply to my post.  I am impressed.
Many thanks
David
DanHodby
Grafter
Posts: 248
Registered: 23-10-2013

Re: FTTC same speed as adsl was

I think that's my PB  Cool
Glad its sorted.